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What Firmware is currently loaded? What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
@NoUse4Namez wrote: I am getting occasional dropouts. Once every day or two. Do I need to use reset button or just cycle power?
I'd stay on .32 if that performs better for you, otherwise I'd suggest setting a static WAN IP in Internet Setup in case it's not renewing it's IP correctly with the upstream modem/router.
my connection drops randomly, I was having this issue for the past 1 month, I thought it was my isp but it is not, I tried with another router working fine. I noticed that when I was streaming on ps4 and someone watches youtube at the same time due to heavy usage it freeze and disconnect all connection. A router of this price at least can handle this bandwidth.
my connection drops randomly, I was having this issue for the past 1 month, I thought it was my isp but it is not, I tried with another router working fine. I noticed that when I was streaming on ps4 and someone watches youtube at the same time due to heavy usage it freeze and disconnect all connection. A router of this price at least can handle this bandwidth.
Looks like you're on the XR700 and not XR500. I'd recommend creating your own topic as it's likely a different issue. Sounds like you need to either update to the latest firmware or ensure you're using QoS so you're not saturating your connection.
I tried v32, reset from scratch, my ps4 is on high priority. Tried port forwarding, static ip, dmz, mtu to 1464 +28 which is 1492 on ps4, nothing changes. Still ps4 disconnecting again and again . I thought it was only with ps4 but my all devices are also having internet connection issue for a moment. Tried to contact isp but they told my session was not logging out it was active and they sent me session log there were no session disconnection from isp end.
I set antibuffer download and upload 70 from slider And it is in high priority detected. One more thing to add here. When i test connection in ps4 it says some ip packet fragmented, i dont know what does it means. My previous router have no issue with this fragmented thing never shows that but with xr500 everytime.
That's because you have changed the MTU, likely to an incorrect amount. Revert the PS4 back to automatic settings. If you changed this on the router then change it back as could be the cause of your issues.
My internet connection drops once a week, usually during the middle of the night when no one in the household is online. We wake up to find no Internet, but VoIP phone still working. I reboot the XR500 and modem and connection is restored for another week. I am on the latest firmware and have done factory reset per suggestions in this thread. Please help.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
You might try reverting back to v32 FW, reset and setup from scratch and see if it still happens...
My internet connection drops once a week, usually during the middle of the night when no one in the household is online. We wake up to find no Internet, but VoIP phone still working. I reboot the XR500 and modem and connection is restored for another week. I am on the latest firmware and have done factory reset per suggestions in this thread. Please help.
ISP is Optimum Online. Modem is supplied by them Arris TM1602. It's not a WiFi issue or signal issue because when I lose Internet the internet light on the router goes from green to red.
Mine was dropping out ran. I restored firmware to previous version. Still had random drop but would come right back up on its own. Been about three weeks now with no drops.
Also seen problems with Arris TM1602 modems. These are not the greatest modems. You might change out this modem for a NG CM1000/1100 or Arris SB6183/8200 or Motorola MB7420/8600.
ISP is Optimum Online. Modem is supplied by them Arris TM1602. It's not a WiFi issue or signal issue because when I lose Internet the internet light on the router goes from green to red.
Downgrade and see if that resolves your issue, if not then it sounds to me as though the DHCP lease is trying to renew but failing, in which case setting reserved/static IPs for your devices may resolve it.
