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Re: XR500 frequently drops internet connections
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XR500 frequently drops internet connections
Hey All,
I am currently experiencing an issue with my new XR500, As the title says my connection disconnects for about 3-10 seconds from time to time throughout the day. As well as the lights on my router constantly blinking, I am aware that they indicate if there is traffic on our network but, After trying multiple solutions from this forum I wasn't able to solve that issue either.
I am using a wired connection (Cat6)
Thanks in advance!
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Re: XR500 frequently drops internet connections
What is the XR500 connected to upstream? An ISP router, a modem, or straight into the wall?
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Re: XR500 frequently drops internet connections
It's connected to a modem from my ISP
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Re: XR500 frequently drops internet connections
What kind of modem is it? Is it purely a modem or does it work as a router? I'm trying to figure out if it could be doing any traffic management on it's own which might be interfering with DumaOS.
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Re: XR500 frequently drops internet connections
Model is a Arris CM3200 And its purely a modem
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Re: XR500 frequently drops internet connections
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Re: XR500 frequently drops internet connections
My firmware version is V2.3.2.56. It can happen during anytime of the day to any wired and wireless devices
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Re: XR500 frequently drops internet connections
Might try reverting back to either v40 or v32 FW and see it this still happens. Factory reset the XR router and setup from scratch after downgrading.
Power OFF the ISP Modem for 30 seconds then back on. After the XR router is reset, walk thru the setup wizard.
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Re: XR500 frequently drops internet connections
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Re: XR500 frequently drops internet connections
Issue began when I recieved my XR500 (September 1st).
FW V40 didn't fix my issue either, Haven't tested V32 yet.
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Re: XR500 frequently drops internet connections
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Re: XR500 frequently drops internet connections
Update: Didn't disconnect all night with V32 but lights were still blinking, Not entirely sure if this impacts anything but I thought it could be helpful for diagnosing.
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Re: XR500 frequently drops internet connections
Which lights are blinking are you referring too? The internet LED? It should mostly blink all the time.
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Re: XR500 frequently drops internet connections
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