Xr500

[Opal77]

I was wondering if I can connect my XR500 gaming router to my D6220 modem router using the internet port

[Netduma-Fraser · Accepted solution]

Your ISP modem/router should have an ethernet cable connected from one of its' LAN ports to the yellow WAN/Internet port on the XR500.

[Netduma-Fraser]

Yes absolutely, you need to connect the router to a modem/router in order to receive internet.

[Opal77]

So please tell me this what should I be plugging my XR500 into? The Internet or the Ethernet port?

[Netduma-Fraser · Accepted solution]

Your ISP modem/router should have an ethernet cable connected from one of its' LAN ports to the yellow WAN/Internet port on the XR500.

[Opal77]

Hi there I have done this and still no internet. I had it previously and it’s disappeared can you instruct me how to fix this? Please and thank you

[Netduma-Fraser]

Could you provide a picture clearly showing how the D6220 is connected to the XR500 so I can clearly see the ports of both please.

[Netduma_Jack]

The wiring looks good. I recommend you factory reset your XR500 to start the bootup sequence again. Hopefully it will then see the new connection from your modem and auto set it up.

https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router

[Opal77]

This photo below is what displays when I try that, there is no accept anywhere what does it mean “present via the user interface for the respective service”

[Netduma-Fraser]

I understand what your issue is now. You've been trying to set up via a mobile device and therefore you cannot scroll to see the buttons correctly in the initial setup. You need to do the setup via a PC. Just means if it shows the button there to accept.

[Opal77]

I do recal it saying that in the set up manual should have followed it correctly. Thank you