My internet works directly to my desktop so i know my modem is not the issue. My internet stop working when connected to my xr500 router the internet led stays flashing ember. I have restarted it several times and disconnected and reset even tried delete the router and start it from scratch. I called customer service but apparently nothing is wrong with my router, but i need to pay 150$ to get tech support to reconfigure my router. Smh
I have a spectrum modem. Both have been working good together since last November. Then two nights ago and the router decided to stop receiving internet. I have contacted spectrum and made sure the internet connection is good. Which it is because i can plug the ethernet to my desktop and smart tv and receive internet, but when o reconnect my netgear router xr500 it flashes ember and says discounted on the nighthawk app.
Are you able to access the DumaOS interface by going to either 192.168.1.1 or routerlogin.net in your web browser? Bear in mind you'll need to be connected directly to the router when you do this.
As you've factory reset the router, you won't have internet access until you've been through the setup again.
