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Re: 2.4 ghz network disappeared
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2.4 ghz network disappeared
The 2.4g network option just vanished and only 5 g left to access for WiFi. Multiple devices run on 2.4g. Have rebooted modem and R6700 nighthawk router with no luck. Have installed the Netgear Genie and can see the 2.4 and 5g should both be available and working, but only 5g works. Have updated firmware v1.2.0.76, STILL NO LUCK. Customer support ran diagnostics and hardware is fine. Out of warranty and they want $89 to solve problem. HELP community Please!! Not computer savvy so need user-friendly explanation and solution. Thanks a million
Model R6700; Firmware V1.2.0.76; OS Window 7
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Re: 2.4 ghz network disappeared
Have you tried a simple factory reset?
Push and hold reset for 7-15 seconds while powered on.
Then reinstall the router.
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Re: 2.4 ghz network disappeared
What does the 21.4 GHz LED look like?
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Re: 2.4 ghz network disappeared
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Re: 2.4 ghz network disappeared
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Re: 2.4 ghz network disappeared
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Re: 2.4 ghz network disappeared
Have you tried downgrading the firmware a version?
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Re: 2.4 ghz network disappeared
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..
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Re: 2.4 ghz network disappeared
Reset the modem/router and setup from scratch.
Netgear has set up a community forum specifically for the Cable Modem products:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
@Jasperfai wrote:
Hi there,
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..
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Re: 2.4 ghz network disappeared
Thank you. The 7-second factory reset did the trick!!
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Re: 2.4 ghz network disappeared
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡
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