- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
-
- 1
- 2
- Next »
Bought a used r8500..having issues setting it up
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
What prevents me is the router rebooting itself in a minute. It will not let me do anything. I have tried the no internet connection method and I cannot get to the router at all. Ftp method also failed.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
After power cycling and allowing the router to start fully (1-2 min) what do the LEDs indicate?
The power LED is what we're most interested in.
After boot it should be solid white. If it continues to blink white or is solid amber, the FW is most likely corrupt. A problem with the routers power supply can also cause erratic behavior but typically I would suspect a problem with its firmware first.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
The power led is AMBER.
The other thing is I contacted Netgear support and they need the reciept for the unit for the warranty. The warranty is valid until next year of March. But I have no way of obatining a receipt or contacting the seller as he deleted hsi facebook account after selling me the unit.
This is what the warranty page shows me:
Product: R8500 Serial Number: ************ Country of Purchase: Canada Puchased on: 2021-02-26 Registered on: 2021-02-26
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
@tester2011 wrote:
The power led is AMBER.
The thing is bust.
You were sold a pup.
@tester2011 wrote:
The other thing is I contacted Netgear support and they need the reciept for the unit for the warranty. The warranty is valid until next year of March. But I have no way of obatining a receipt or contacting the seller as he deleted hsi facebook account after selling me the unit.
Warranties are not transferable.
You either put it down to experience and write off the purchase, or persevere with TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
This also explains how to tell Windows to use TFTP on your PC.
TFTP isn't the easiest operation, so if you are forced to use it you could try a web search for videos that guide you through the process.
For example:
Different device, but the approach is the same.
The good news is that TFTP has rescued many a dead device.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
TFTP did not do the job so I will be resorting to the USB_TTL cable method. Netgear support has been no help. There was wwarranty on the unit and the correspindant who emailed me decided to ask me for a photo of the serial number in order to transfer the unit to me and then at the same time ceasing the warranty after transfer. I've emailed them back and no response, been 3 days.
Never buying a Netgear again!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
@tester2011 wrote:
There was wwarranty on the unit and the correspindant who emailed me decided to ask me for a photo of the serial number in order to transfer the unit to me and then at the same time ceasing the warranty after transfer.
I'm surprised they even offered. Warranties don't usually transfer.
@tester2011 wrote:
Never buying a Netgear again!
You bought used. Heaven only knows what damage the original owner had done to the thing. Maybe that's why they sold it.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
Having tried numerous steps to resolve the issue my router is now stuck on solid white. Power LED is white and another 4 LEDS. I have removed the board from the case.
Is it looking good for me? Before it was just AMBER power led light and would reboot.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Bought a used r8500..having issues setting it up
@tester2011 wrote:
Is it looking good for me? Before it was just AMBER power led light and would reboot.
Looks OK, although, not knowing what those other four LEDs are, no guarantees.
- « Previous
-
- 1
- 2
- Next »
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more