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Hello, long time Netgear user, first time caller in the forums. I recently purchased an R8000 AC3200 to replace my aging (and dying) Nighthawk AC1900.
For a good 4-5 days I had no problems at all. However, today, the router basically dropped all download speeds. Upload speeds were unaffected and the download speeds returned after a reboot.
I know over time these routers get more and more finicky, but I'm a little concerned that the download speeds literally died in a week. Sure a reboot brougth them back, but is this a normal problem people have or did I just get unlucky once? Thank you!
When I click "check for update", it says there are no updates.
BAD BAD F/W that does cause problems.
You probably had V1.0.4.28 on the router when you bought it, but it also had AUTO-UPDATE enabled... and when that happened, you had the problem.
I suggest to log into Support at top, enter R8000 and select DOWNLOADS, then open PRIOR VERSIONS (+) and get selected V1.0.4.28. Click on the README for details on how to install the f/w. When told you are installing an older version do OK. Once the router reboots, TURN OF AUTO-UPDATE. Maybe the next f/w release might work, so keep checking here or on the Support tab to see if/when it is released.
When I click "check for update", it says there are no updates.
BAD BAD F/W that does cause problems.
You probably had V1.0.4.28 on the router when you bought it, but it also had AUTO-UPDATE enabled... and when that happened, you had the problem.
I suggest to log into Support at top, enter R8000 and select DOWNLOADS, then open PRIOR VERSIONS (+) and get selected V1.0.4.28. Click on the README for details on how to install the f/w. When told you are installing an older version do OK. Once the router reboots, TURN OF AUTO-UPDATE. Maybe the next f/w release might work, so keep checking here or on the Support tab to see if/when it is released.
Well, I'm happy to hear that it's most likely the firmware. It hasn't happened since I rebooted the router so it'll probably be an occasional thing until Netgear puts out a fix.
Thank you very much for the advice and I do plan on checking out that f/w and maybe installing it if the problem gets too ridiculous. I try not to downgrade f/w unless I absolutely have to because, well, sometimes you win and sometimes...
Anyway, thanks again for the advice. Believe it or not, glad to hear it's bad f/w and not bad hardware because that would just make me so sad. This thing is a beast when I have all my stuff up and running.
