- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: C7000v2 no internet
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
C7000v2 no internet
Right now the off lights are : downstream and the internet globe I have done multiple resets
Net gear could only help if I paid for service
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
Move the modem to right where the coax enters the home, remove any splitters, amplifiers, splitters from the line.
Again, direct connect it.
the modem has to establish a link to the ISP and from the lights, it isn't doing so.
also, log into the router and get a screen snip of the cable connections page and the event logs and post them back here. they let us check the connection back to the isp.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
The "event log"
and the cable connections page, it shows upstream/downstream power levels, errors, etc
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
and the cable connections page, it shows upstream/downstream power levels, errors, etc
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
so there's no way the isp's seeing the device. If the modem is offline, they can't ping it.
They need at least 1 locked channel to ping it.
Try moving the modem, checking the cable/connectors, and try a factory reset and reinstall.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
If you've reset it, checked your lines,and are still getting that, the ISP needs to check the outdoor lines then.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C7000v2 no internet
And his drop from the hub isn't the same as yours. its a different line.
If you want to check it, walk you modem over to his place and connect it.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more