Can't save file in Word to Readyshare USB drive

[bryanboling]

I've got a 500GB external HD connected to my R700 router's USB port. I can open documents in Word (Mac OS X Yosemite) and edit them, but when I try to save them, I get an error message that says "There has been a network or file permission error. The network connection may be lost." However, I can save it to my MacBook's internal HD and then copy over to the external drive using Finder and it works without any problem. Is there a setting I need to change? This is very frustrating as I keep most of my work documents on the external HD and so anytime I edit one, I have to save it to the MacBook and then copy it over, overwriting the old version, then go and delete the copy from the internal HD.

Any ideas?

Thanks!

Bryan

[bryanboling · Accepted solution]

Problem solved. I just upgraded to Office 2016. No more issues.

Thanks!

[bryanboling]

Update: this only appears to be a problem in Word. I just was able to access and save an Excel file. I am also able to download files through Google Chrome and save them to the remote drive.

Help! This is REALLY frustrating....

[StephenB]

Try adding the ReadyShare drive to Office's trusted location list.

https://support.office.com/en-us/article/Create-remove-or-change-a-trusted-location-for-your-files-f...

[bryanboling]

Hmm..this doesn't seem to apply to Word 2011 for Mac. I've looked around but can't figure out a way to do this. From googling around looking for this, it seems that this is a common problem with saving documents from Word 2011 to network servers. I don't know, but could the same problem be happening here? Is this considered a network server?

[StephenB]

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@bryanboling wrote:

 Is this considered a network server?

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Yes.

[bryanboling · Accepted solution]

Problem solved. I just upgraded to Office 2016. No more issues.

Thanks!