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Such a pain!! I hadn't logged into my router for a time and when I did, it said that I needed to upgrade my firmware. OK, I did. Then, I started receiving these issues:
"This site can’t be reached" "Check if there is a typo in [insert URL]"
"DNS_PROBE_FINISHED_NXDOMAIN"
I thought to open a support incident but I can't due to claims that I am "out of warranty". Then I discover the following:
It is *SO* frustrating that this is a *known* issue yet the firmware upgrade still persisted. Then, on top of it, *no* support alternatives offered even though NetGear *caused* the problem.
Such a pain!! I hadn't logged into my router for a time and when I did, it said that I needed to upgrade my firmware. OK, I did. Then, I started receiving these issues:
"This site can’t be reached" "Check if there is a typo in [insert URL]"
"DNS_PROBE_FINISHED_NXDOMAIN"
I thought to open a support incident but I can't due to claims that I am "out of warranty". Then I discover the following:
It is *SO* frustrating that this is a *known* issue yet the firmware upgrade still persisted. Then, on top of it, *no* support alternatives offered even though NetGear *caused* the problem.
Tried getting to the downloads to provide what previous firmware version I had installed vs. what is there now but NetGear has decided to demand an email account verification (as if I hadn't gone through that when I created my account to begin with).
Anyway, I appreciate the responses. However, what I *really* need is:
-- the *exact* firmware version that I should have installed and, preferably, a link to the necessary download
-- any features that I needed to be sure are turned on
-- any necessary directions regarding said features
The modem is from the TimeWarner / Spectrum cable company.
Yes, but what is it? Spectrum has provided a lot of different devices over the years. They won't all be the same.
IPv6 - what setting is required?? I click this option under the Advanced Setup and there is a dropdown...
Again - I am asking for instructions:
How about the bit in the manual?
Specify IPv6 Internet Connections
Maybe try the bit that says select Auto Config?
Your earlier statement is odd:
Tried getting to the downloads to provide what previous firmware version I had installed vs. what is there now but NetGear has decided to demand an email account verification (as if I hadn't gone through that when I created my account to begin with).
What does "provide what previous firmware version I had installed" mean?
Provide?
You want to check which version you have installed? Or do you want to download some older version?
There is no need for any email account to get firmware.The whole library for your hardware is on the support pages for the device.
Ummm... the manual that I have which came with my router does not have what you stated above. I will select Auto-Config and ignore the rest of the settings one page once Auto-Config is selected from the dropdown as none were provided.
What does "provide what previous firmware version I had installed" mean?
Provide?
You want to check which version you have installed? Or do you want to download some older version?
There is no need for any email account to get firmware.The whole library for your hardware is on the support pages for the device.
I wanted to provide herein the previous version of the firmware I had installed which started the issue vs. what I downgraded to. The NetGear website began demanding my email verification which also didn't work. I didn't receive any notifications but it wouldn't allow me to move about the site or look at my account details, etc. Strange... so, yeah, if my responses appeared strange, so did the fact that I upgrade my firmware, it then no longer works as expected and, on top of it, when I log into my account, it demands re-verification *without* properly sending me the verification email...
To me, what's stranger in all of this, one would think it would be easy enough to detail the firmware version that worked *before* the complaints started. What's that?
If so, then you are in classic "double NAT" country.
That is why @FURRYe38 asked you for that detail very early on in the discussion.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router.
