Invalid Serial Number for plex pass/Final Fantasy Comp.

[CosmicFTW]

Hi, bought the R9000 yesterday, installed and updated the firmware to V1.0.2.40.  Tried to redeem the Plex Pass 3 mth offer and got "invalid serial" error, also effects the Final Fantasy promotion where it says the same error on filling out the form.  The router is registed and added to my account and has the serial attached there.

Mark.

[ElaineM · Accepted solution]

I believe our support team had reached out to you regarding your case and it's all working now, correct?

[ElaineM]

Welcome to the community, @CosmicFTW

I have forwarded your inquiry to our engineering team. Will get back to you as soon as I have information.

[ElaineM · Accepted solution]

I believe our support team had reached out to you regarding your case and it's all working now, correct?

[CosmicFTW]

Yes correct.

[ElaineM]

Thank you for the confirmation.

Have a great day!