Just bought a nighthawk x6 r8000 and can't get it to install

[Darkshadow1029]

I hooked it up lick the quick start manual said. Powered up like it said. The genie setup started then went no where. So I finally told it I would setup myself. Now it won't take the user name and password off the bottom. What do I do?

[Darkshadow1029 · Accepted solution]

had to call tech support. they had me go into the manual setup, and change the Mac setting too use my computers mac and restart the modem and router. worked like a charm.

[FURRYe38]

Do a factory reset with the router and connect up a wired LAN cable PC to the router. Use IE11 or FF browser to set up the router as you walk thru the setup Genie wizard. It should work. Clear all browser caches before starting the web browser.

[Darkshadow1029]

How do a factory reset.

[FURRYe38]

Find the reset button on the back or under the router. Review the user manual for button location. Usually in back and marked as "reset".

[Darkshadow1029]

And do I plug ethinet goes in to the 1 slot or the the slot u plug the cable from modem

[FURRYe38]

PC lan cable plugs into any of the 1 thru 4 black plugs in back. The Yellow plug is the LAN cable plug in from the ISP modem. Review the user manual on ports and usage.

[Darkshadow1029]

It's still not working. It keep saying problem detecting the inter connection. Choices are I just power cycled the modem. Or I corrected a problem with the Ethernet cable. I using one out of the box.

[FURRYe38]

What is the Mfr and model of the ISP modem?

[Darkshadow1029]

A Cisco dpq3212

[FURRYe38]

Ok, making sure your ISP modems doesn't have a built in router. It doesn't.

The R8000 should connect up. Might swap out LAN cables between the router and ISP modem and try again.

I recommend you phone contact your regional NG support office for more help and information on this as well.

[Darkshadow1029]

Can't find a phone number for them.

[FURRYe38]

Id Start here and select the "Get help on my NETGEAR product" link. And walk thru this...

http://www.netgear.com/support/contact.aspx

NG doesn't make it easy to find the number.

Or send ElaineM a PM here in the forums.

[Darkshadow1029]

Thank you!! I got it to work.

[FURRYe38]

How did you get it working? Glad you did.

[Darkshadow1029 · Accepted solution]

had to call tech support. they had me go into the manual setup, and change the Mac setting too use my computers mac and restart the modem and router. worked like a charm.

[FURRYe38]

Awesome. Id mark this as solved so others will not. Glad its working. Enjoy.