NETGER AC1200 NOT CONNECTING

[marcp4726]

I have just purchased the AC1200/EX6120 range extender.

i am currently trying to set this up and bottom line is its not working!

I am in the same room as my router and i have tried the WPS method. I press the button on the extender then on the router, both buttons flash and i never receive a solid green button. 

However when i look at WIFI networks i can see both of the extended networks but when i try to enter the right password the device light comes on momentarily goes off then i am told it's the wrong code. That happens on both extended wifi channels. 

When i try to use the browser set up, i open the WIFI settings and it does not show me the NETGEAR option to choose and do that way. 

please help.

many thanks 

Marc

[plemans]

Prior to trying to set it up using the installation assistant, did you factory reset it?

Push and hold reset for 7-15 seconds while its powered on. 

Then try using the installation assistant

[marcp4726]

oh i have only pressed factory rest for a second or two so shall try that.

what's the setup assistant?

[plemans]

Its the manual install process. The 2nd video in the series demonstrates using it. 

https://www.netgear.com/support/product/EX6120.aspx

[marcp4726]

Oh the factory rest button worked and brought up the NETGEAR wifi.

now for some reason i can get as far as putting in the wifi passcode and it just doesn't connect

[plemans]

what router are you connecting it to? 

And what area specifically are you talking about? Logging into the extender or actually setting up the  routers connection?

[marcp4726]

it is a technicolour router.

When i am trying to set up the wifi extender, so when it asks me to input the wifi codes for both the 2.4 and 5 channels on the NETGEAR set up website that's when it either kicks me out to the beginning again or says that the password is not correct even though i know it is

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[plemans]

any special characters or spaces in the password? 

Firmware on the extender?