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I purchased a Netgear D8500 approx 1 week back, originally had issues with the 2.4GHz wifi signal dropping out and had that resolved with a Firmware update, factory reset, then setting wifi channel manually (rather than using it's auto - which was picking channel 3 for some reason).
Working happily, but then a day later, wake up and find there's no Internet or Wifi at all. The router has no lights on, except for the power light being Amber. I can't even go to RouterLogin.NET or //192.168.0.1 IP Address of the Router. When pinging the router's IP Address, it also is not responding, but rather says "General Failure". I've also tried a factory reset and 30-30-30 reset without any luck. I've had to go back to the previous old router and that connected fine, so I know the actual Internet is working and it's not to do with the power line or power plug.
Any suggestions before I return this Netgear Nightmare D8500 product back for a replacement or refund?
Returned the NetGear D8500 back to the store and they replaced it with the D-Link AC5300 COBRA... which worked instantly, setup in 2 minutes and zero issues so far.
Disappointed with the D8500, compared to previous NetGear products. Suggest others to avoid this one, perhaps the NetGear Orbi (wifi mesh) would of been another high-end gaming / 4k streaming option, but they didn't have that in the store at the time for me.
> [...] I can't even go to RouterLogin.NET or //192.168.0.1 IP Address > of the Router. [...]
Does "go to" mean using a web browser, or a Windows File Explorer, or what? As usual, showing actual actions with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] When pinging the router's IP Address, it also is not responding, > [...]
If your computer (running some version of Windows?) is configured to get its IP configuration automatically from the (DHCP server on the) router, and the router (or its DHCP server) is not working, then you shouldn't expect much else to work, including "ping". (But showing the actual "ping" command with its actual results would have been more helpful than that description. Copy+paste is your friend.)
If we're talking about a Windows system, then open a Command Prompt (CMD.EXE) window on the Windows system, and see what an "ipconfig" command says about its "IPv4 address" and "Default Gateway" address. The latter should be the router's LAN IP address.
If "ipconfig" results show a self-assigned ("169.254.x.y") address, then that could be explained by a disfunctional router, and that would explain many other possible failures. That Netgear KB article on the TFTP recovery scheme explains how to configure your computer so that it can work with a mostly-dead router.
The router appears under the network and then disappears, reappears, and disappears. The TFTP fails 3 times, then gives up.
It's like the router is stuck in a rebooting cycle. Amber power light, then Wifi antenna ends glow blue. All goes off. All lights go white, then back to the power light being Amber again. Rinse and repeat.
I purchased a Netgear D8500 approx 1 week back, originally had issues with the 2.4GHz wifi signal dropping out and had that resolved with a Firmware update, factory reset, then setting wifi channel manually (rather than using it's auto - which was picking channel 3 for some reason).
Returned the NetGear D8500 back to the store and they replaced it with the D-Link AC5300 COBRA... which worked instantly, setup in 2 minutes and zero issues so far.
Disappointed with the D8500, compared to previous NetGear products. Suggest others to avoid this one, perhaps the NetGear Orbi (wifi mesh) would of been another high-end gaming / 4k streaming option, but they didn't have that in the store at the time for me.
