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Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
I appreciate your reply to my issue. I apologize for my delay in responding but I have been away from my computer for the past four days. I will not be responding to your information request as my question is now longer applicable.
I discovered that I had an extended warranty with the store from which the Router was originally purchased. They exchanged my router for a new router of the same model. The new router suffered the same issues as the old one. However, since it was a new router the NetGear website popped-up and wanted it registered. I registered the new router and started at once to take advantage of the 90 days of free technical support offered by NetGear on their newly purchased products. After many hours on the phone the NetGear their “EXPERTS” determined that the router must be defective and should be returned to them for replacement. I, of course, returned it to the store that sold it to me but this time opted for the refund rather than the replacement. So like so many of the other cases I have read in the NetGear community pages this case ends with as final solution of “I get rid of the NetGear product!”.
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
Why don't you reply to Michaels very few questios? All are perfectly valid. You talk to members of the ommunity here, Netgear does not chime in on every post.
What do you mean? You have written answers that vanished?
If you want answers to questions, try supplying the information that Netgear suggests in this forum's header:
Subject (Include model number and brief summary) Model (Recommended - Helps the community give the best answers) Body (Include additional detail including model version, firmware, OS and environment where relevant.)
Answers here can only be as good as the information you provide.
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
So here is the reply (ikept a copy after the third attempt) that I started with at 9:53AM 08/19/2018:
First, thank you for your help!
What firmware version do you have on the device?
(Should have included this in the original post [my bad!])
From upper right of Genie Software page: Router Firmware Version V1.0.4.2.
This was redownloaded and reinstalled on 08/18/2018 in an attempt to ensure I had the latest.
Tried turning off QoS and the traffic meter?
QoS was originally off when I started troubleshooting on 08/17/2018. It has since been turned on then back off. It is now off.
Took me a while to find the "traffic meter" but it is off and as far as I can tell it has never been turned on.
What is the modem in front of this router?
A ubee: TWC Model: DVW32CB Ubee Part No.: DVW32C1. The Modem belongs to Spectrum (my ISP) and is about six months old.
Also, I have by-passed the router (that is connected the cable that runs from the modem to the router directly to the cable that runs from the router to the computer) on three different computers all get 90+ mbps when router is by-passed but only about 14 mbps when router is being used.
Finally, I posted a similar note to this at around 10:00 am(MST) today, I even earned a badge for doing it, but I do not now see that post showing. So if this is a repeat I am sorry..
A ubee: TWC Model: DVW32CB Ubee Part No.: DVW32C1. The Modem belongs to Spectrum (my ISP) and is about six months old.
Your "modem", or gateway, is also a router. That means that you need to configure it correctly if you want to have two routers on the network and not have problems.
This means that your gateway needs to configured in "bridge" mode. Either that or you can put the r9000 into access point mode.
The modem also broadcasts wifi. If gateway and router are close to each other, it might be a good idea to disable the wifi on the gateway.
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
Hi G_Becker,
Please access router settings page and go to Advanced TAB and click "Show Statistics". What is the WAN Port status? Does the issue affect all devices connected to the router (wired and wireless)? You mentioned that you already reflashed the firmware, did you try resetting the router?
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
I apprciate your help!
I will try to reply...
WAN Port Status = 1000m/Full
All devices connected to the router (wired and wireless) affected, the wired run at about 14-15 wirekess 20-25. I am pay fro 100 and i can get about 101-107 if I bypass the router.
Did a factory reset and got the same results both before and after renaming nteworks and resetting to my passwords.
Re: NightHawk x10 r9000 bottlenecking internet/ Getting only about 14% of full internet speed!
I appreciate your reply to my issue. I apologize for my delay in responding but I have been away from my computer for the past four days. I will not be responding to your information request as my question is now longer applicable.
I discovered that I had an extended warranty with the store from which the Router was originally purchased. They exchanged my router for a new router of the same model. The new router suffered the same issues as the old one. However, since it was a new router the NetGear website popped-up and wanted it registered. I registered the new router and started at once to take advantage of the 90 days of free technical support offered by NetGear on their newly purchased products. After many hours on the phone the NetGear their “EXPERTS” determined that the router must be defective and should be returned to them for replacement. I, of course, returned it to the store that sold it to me but this time opted for the refund rather than the replacement. So like so many of the other cases I have read in the NetGear community pages this case ends with as final solution of “I get rid of the NetGear product!”.
