What tells you that the 5 GHz wifi has disappeared?
ps. the led on 5G is sometimes solid, sometimes blinking
That is a sign that the wiofi is working. Blinkin = traffic.
Do you have Smart Connect enabled?
If so, you will not see separate SSIDs for 5GHz.
As the manual puts it:
Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.
About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
Smart connect is disabled, still i cant see the 5G network from the R7000
@jerow23 wrote: About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
Yes. If your first message was correct on the firmware version, install the firmware manually.
The router's on board check is not reliable.
Your first message said "Enable Disable smart connect".
Which is it?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
You will not see any 5 GHz wifi networks from the R7000 if you have Smart Connect enabled.
Have you looked at the status of these devices to see which wifi band they are talking to? They may have connected to 5 GHz wifi without you know it.
Sorry for the English, I tried to turn On, and then turn off the smart connect to check wether it will solve the issue. but its not.
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
But the other devices I have on me, I can not see the option to choose 5G band.
I tried to share password by QR code from the phone that connected to 5G, and scan the QR code with my other phone, it says Unable to join the Network "Netgear63 5G" (My SSID)
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
TV Box? Most TV stuff is 2.4 GHz.
But the fact that some things connect t the 5 GHz suggests that the problem is not with the router but with the devices.
Have you told these mobile devices to forget that they were connected to the wifi and then set the connection up afresh.
I still don't know if you have Smart Connect turned on.
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.
When other things connect to the wifi, your TV box for example, it seems more logical to look at the wifi clients than to blame the wifi source.
I can puzzled that you can see a "rarely used" phone as being connected. It was on and connected to the wifi when you looked?
You told the phone to "forget" the wifi connection to the R7000?
The factory reset is more a case of "witchcraft" than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support is likely to recommend.
You can reduce the hassle of reconfiguring your router's settings by creating a configuration backup before you reset.
I dont tried to update firmware yet, because i dont have a laptop with RJ45 port, netgear recommends to do update formware using cable connection.
The rarely used phone : yes it was on and connected, i can see its connected from phone itself, i even tried to share the 5G wifi connection using QR code generated from this rarely used phone, hoping that my other phone can connect to the 5G network, but it’s unsuccessful.
Yup i tried to forget the R7000 network from my phone, still can not see the 5G
I tried to reboot, and i tried to reset to factory setting the router, also unsuccessful.
If the client is facing the issue? I have 4 devices, all can not see the 5G from this R7000 router, but can see 5G wifi from other access point, so kinda strange.
I Finally at the latest firmware on this model Firmware Version V1.0.12.216_10.2.122
However seem my apple device (2 iPhones, 1 laptops) can not see the 5G network.
I tried sharing the wifi connection by using my android device (which can connect to the 5G network) by scanning the QR code generated by the android device. But my iOS shows "connection unsuccessful"
