Re: R7000 Wrong Date/Time after firmware update

madmoggies · ‎2016-05-04

Thanks oseiasslompo!
I've now downloaded the beta firmware mentioned in the later reply from ElaineM and installed that. No sign of the correct date so far but I'll see if it updates over the next day or so.
If it doesn't work I have a copy of later firmware than the one you suggested, R7000-V1.0.4.30_1.1.67.chk from last May, which worked fine, so will go through the same process again and see if that fixes it!

madmoggies · ‎2016-05-04

Thanks ElaineM.
I've now installed that beta firmware. It's currently showing 1st Jan 2005 again but there's nothing in the logs about time check so I'll give it a day or so and see if it picks up the correct date. If not, I have an older version of the firmware from a year ago, which worked fine then.

ElaineM · ‎2016-05-04

Don't forget to reset after loading the new beta firmware.

I am currently using the beta and it's showing the correct date on mine.

smartloom · ‎2016-05-04

I have the same poblem and reset dosen't help. It started when I switched from Comcast to ATT gigiaPower. I have R7000 and R8000 and same issue on both and posted in troubleshooting forum and no fix yet. There is no manaul way to set the time in router. After reboot Router time goes back to Jan 1, 2015 for R8000. This makes router bandwith meter and also security / schedule to block servies useless. Router use to work fine behind comcast modem. If I switch router to AP mode from route moder it sync time fine. Switch back to router mode no time sync. Firwall is off on Uverse modem so it is not that. This is in logs on startup. Looks like a delay of 1 second to connect to internet. If you get [Internet disconnected] Thursday, Jan 01,2015 00:00:21 that means router will never update time after that.

[Internet connected] IP address: xx.xxx.xxx.xxx, Thursday, Jan 01,2015 00:00:22
[Internet disconnected] Thursday, Jan 01,2015 00:00:21
[Initialized, firmware version: V1.0.3.4_1.1.2] Thursday, Jan 01,2015 00:00:18
[DHCP IP: (192.168.1.3)] to MAC address XX:XX:XX:FDC:XX, Thursday, Jan 01,2015 00:00:16

On R7000 I am running V1.0.6.28_1.1.83

ElaineM · ‎2016-05-05

There are 2 beta firmwares that you may try with your R7000:

1. 1.0.5.60

2. 1.0.5.62

Both of these versions have been showing the correct date and time on my router.

AkivaM · ‎2016-05-05

I've tried both now but still get - Current Time: Thursday, 01 Jan 2015 00:01:05

and now am on V1.0.5.62_1.1.87

ElaineM · ‎2016-05-05

@AkivaM Where is the router connected? Is it just a modem or a modem and router in one?

By the way, did you reset?

smartloom · ‎2016-05-05

I tried all the options given on different forums but no luck. Netgear support gave me beta V1.0.5.49_20151208_timesync firmware which fixed the issue.

[Time synchronized with NTP server] Thursday, May 05,2016 15:25:28
[Internet connected] IP address: xx.xx.xx.xx, Thursday, May 05,2016 15:25:28
[Internet disconnected] Thursday, May 05,2016 15:25:27
[Initialized, firmware version: V1.0.5.49v1.7] Thursday, May 05,2016 15:25:20

madmoggies · ‎2016-05-05

I reset my router via the web interface but should I do it instead manually via the little hole on the back? I restored settings from the back up I made. Would it be better if I make a note of everything instead and re-enter them all? (Didn't do it that way as with all the things on our home netwrok having reserved addresses it would have been rather time-consuming.)

My R7000 is connected to the internet via a BT Openreach fibre broadband modem, supplied by my ISP (the free router they sent to plug into it wasn't very good so I bought myself the R7000). I'm pretty sure it was getting the time OK till the latest firmware update v1.0.6 etc late last year.

AkivaM · ‎2016-05-06

How can I get that firmware to try???

madmoggies · ‎2016-05-06

Yes! I would like to try the timesync version of the firmware too. Sounds like it would fix the issue!

smartloom · ‎2016-05-06

Open support ticket and they will give you the firmware.

madmoggies · ‎2016-05-06

I did open a ticket but because I've had my R7000 for more than the 90 days of free support (bought it Summer 2014), they closed it. I can't go for the telephone support option as I'm in the UK and it would be too costly to ring the USA.

madmoggies · ‎2016-05-06

Further to my previous reply, I've found the UK support number but see how much it costs per incident. As this problem was caused by me updating my router via its web interface, where it was telling me that new firmware was available (which, incidentally, isn't now on the download page for the R7000) I don't see why I should pay! I'll just have to wait till the release version is available.

oseiasslompo · ‎2016-05-06

Hello madmoggies. I think I can assist you with your router's issues. Do you really need the ultimate features of your router? Until Netgear release a new FW version, you can upload the FW version R7000-V1.0.3.80-1.1.38. Of course you won't have all those new things available, but you can solve your problem for awhile. It helped me until Netgear was trying to fix that. If you want me to help you, just let me know.

ElaineM · ‎2016-05-06

@madmoggies & @AkivaM Let me forward you guys to one of our support team.

AkivaM · ‎2016-05-07

I would appreciate being forwarded to the support team.

AkivaM · ‎2016-05-08

Support team sent me beta

Firmware Version
V1.0.5.49_20151231_ntp

And that fixed it for me

madmoggies · ‎2016-05-08

Thanks for that, Elaine.

I was out most of yesterday and earlier today, so have only just got down to catching up. Have agreed to the beta software and am now waiting for it.

Thanks again!

madmoggies · ‎2016-05-09

..... and I've got my time and date back successfully now too!

Thanks!

ElaineM · ‎2016-05-09

Welcome!

mrfranc · ‎2016-05-09

I,m having problems with NTP not working on the router.

toka527 · ‎2016-05-16

Hello, I have the same problem, as below, just started

R7000 Nighthawk AC1900

current firmware V1.0.4.30_1.1.67

‎2016-05-05 12:29 PM

I tried all the options given on different forums but no luck. Netgear support gave me beta V1.0.5.49_20151208_timesync firmware which fixed the issue.

[Time synchronized with NTP server] Thursday, May 05,2016 15:25:28
[Internet connected] IP address: xx.xx.xx.xx, Thursday, May 05,2016 15:25:28
[Internet disconnected] Thursday, May 05,2016 15:25:27
[Initialized, firmware version: V1.0.5.49v1.7] Thursday, May 05,2016 15:25:20

How can I obtain this firmware update?

Thank you

bparker · ‎2016-05-18

Hi

I am having the same problem with the time and date not updating. Is it possible to post the beta NTP firmware file?

Thanks,

Barry

JamesGL · ‎2016-05-18

Hi All,

Please PM me your contact information if you have issue with time and date.