This evening my Nighthawk R7000P suddenly stopped working, it has a solid amber power button that persists indefinitely. None of the other LEDs are lit except for the WiFi radio LED, which is a solid white. Sometimes it will act as if in a boot loop, with all the LEDs coming on at once for a moment, but then going back to the solid amber power light. I apologize if this isn't much information to go on, but I'm new at this. What could the problem be? What steps might I take?
The TFTP method was unsuccessful because I couldn't get the router into the "ready" state the guide describes with the flashing power button. I was able to successfully use nmrpflash however, but the problem persists. The router won't even respond to the reset button, even an attempt at a factory reset.
I think I've identified the problem. I found another user experiencing a similar issue with the solid amber power light, and they mentioned that it was a problem with the power supply. On investigating with my multimeter, I found that the power supply was faulty. On further investigation, I discovered that the power supply that had shipped with my router did not have the required output listed on the back of the router itself. It supplied 1.5 Amps at 12 Volts, and the router lists a requirement of 3 Amps at 12 Volts on the back. It worked fine until now, which leads me to conclude that the adapter must have worked fine for normal use, but has finally failed because of the excess current being drawn. Using a universal adapter supplying 2 Amps at 12 Volts, I was able to boot the router successfully.
Now, if I contact Netgear support about this, will they supply me with the correct adapter even though my rotuer is no longer under warranty?
They weren't swapped. The power supply is labeled "Netgear" and our modem is of a dfferent brand. It's definitely the power supply that was sold with our router.
