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Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

MrZen
Aspirant

R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

Upgrade to V1.0.3.36_1.1.25 has left me not being able to remotely or locally manage router using the genie app. I have also noticed the router being very sluggish with connectivity since the upgrade last night. Resetting does not resolve the issues.
Message 1 of 10

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MrZen
Aspirant

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

Do I need the previous fw to roll that back? If so where can I get it? Thanks!

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Message 3 of 10

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storm1985
Prodigy

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

if you revert it back to the old firmware v1.0.3.4 will it work properly?

Message 2 of 10
MrZen
Aspirant

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

Do I need the previous fw to roll that back? If so where can I get it? Thanks!
Message 3 of 10
MrZen
Aspirant

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

I rolled it back to V1.0.3.32_1.1.21 bits and everything back to normal, this current relase should be pulled to fix the issues then released again.

Message 4 of 10
ElaineM
NETGEAR Employee Retired

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

@MrZen Which Genie app are you using (iOS or Android) and also what version?

I was able to access mine using the latest firmware (1.0.3.36) on the router. 

Message 5 of 10
MrZen
Aspirant

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

@ElaineM see below, worked perfectly after the rollback 

 

Screenshot_20170330-175311.png

Message 6 of 10
ElaineM
NETGEAR Employee Retired

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

Did you try using the latest firmware once again?

I suggest that you factory reset the router after loading the latest fw. 

Message 7 of 10
TheWorstPing
Apprentice

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

where did you find this firmware? id like to roll mine back

Message 8 of 10
MrZen
Aspirant

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

http://downloadcenter.netgear.com just search R8000 and select the correct bits.
Message 9 of 10
ElaineM
NETGEAR Employee Retired

Re: R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks genie app, local and remote management

Did it work after updating the firmware once again?

Message 10 of 10
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