Sorry, 192.168.1.1 is the address being used by the Sonicwall Firewall on this network. The Netgear R8000 is an additional device to provide WiFi to the existing network. It was installed by someone else and we do not have the user name and password, so it was reset using the paper clip button. Can this be returned to the former address of 192.168.1.32 that was in use prior to the reset?
Well that would be the cause. You can have two devices using same IP address of 192.168.1.1. The WAN port on the R8000 will auto change to a 10.x IP address to avoid this conflict. Try 10.0.0.1 to access the R8000 web page?
If not, You may need to factory reset the R8000 and while it resets, disconnect it from the host router. After the reset completes, connect one wired PC to the back of the R8000 and walk thru the setup wizard and select manual setup. Complete the setup and once you get to the home page on the R8000, change the default 192.168.1.1 IP address for the router to 192.168.0.1, then connect the WAN port of the router to the host router. Use 192.168.0.1 as the web page log in access for the R8000.
Can I use this "You may need to factory reset the R8000 and while it resets, disconnect it from the host router. After the reset completes, connect one wired PC to the back of the R8000 and walk thru the setup wizard and select manual setup. Complete the setup"
.... then switch to the AP setup instructions you sent?
Have done the 10 second reset on the r8000 with a laptop cabled to it (tried both Intenet and Lan port 1) and browsed to 192.168.1.1, but it just times out. Is there another method?
My clients in Alaska went into a meeting. I will have to continue this beginning again tomorrow morning. I work Central time, and they work Alaska time, so they won't arrive to setup the WiFi hotspot to get access to the laptop until after 11 am my time.
The R8000 was disconnected from all cables and reset with the paperclip for 15 seconds. When the cable was reattached to the laptop and 192.168.1.1 was requested in the browser, it just timed out.
This was done twice.
Is there maybe some other step we can take to re-establish wifi on this network?
Sorry, 192.168.1.1 is the address being used by the Sonicwall Firewall on this network. The Netgear R8000 is an additional device to provide WiFi to the existing network. It was installed by someone else and we do not have the user name and password, so it was reset using the paper clip button. Can this be returned to the former address of 192.168.1.32 that was in use prior to the reset?
You may need to explain your network in a bit more detail.
Yes, thanks. The intended layout is: Internet > Starlink satellite in bypass mode > Sonicwall > Ethernet workstations and Nighthawk in AP mode > TP-Link Deco Extender
What we currently are trying to use to access the Nighthawk for configuration as: Internet > phone hot spot> laptop > ethernet cable > Nightwawk (being reset)
With the phone hotspot, I'm able to get a remote session using N-able's Take Control to try to access the Nighthawk with the browser at 192.168.1.1. following a paperclip reset....but the browser does not display a page from the Nighthawk at that address. The laptop does not get an Ethernet IP address from the Nighthawk (it does generate an APIPA address).
The location is using Starlink as it is on the remote Alaskan island of Kodiak.
My company did not provide or install the Nighthawk (nor the TP-Link), and had no credentials, but we need to get them communicating after an unintended Starlink reset.
That would be the last resort. Seems like the unit is really broke. Hoped the 30-30-30 would have recovered it.
One could maybe find a used one online somewhere. I found my R8000 used on Amazon a couple of years ago. Was impress it seems as it had barely been used. Got it for cheap. Or places like ebay or shopgoodwill.
Otherwise, maybe something newer generation to consider, RAX something.
It doesn't apply to many devices – some even say it is dangerous – but it gets a bit tedious trying to point that out to people determined not to listen.
Try it at your own risk:
Press reset for 30 seconds
Keep pressing reset while removing power
Keep pressing reset for another 30 seconds while apply power
