R8000p issues

[George2020]

I purchased this router 4 months ago and it recently started having an issue with this unit dropping signal, every time this happens it has to be unplugged and plugged back in. I have noticed this is an ongoing issue with netgear . Anyone have any recommendations on how to fix this issue?

[plemans · Accepted solution]

If you're within your warranty, I'd start the rma process with it. 

click "mynetgear" at the top. register an account and the device. from there you can start the rma process. 

[plemans]

Is it only wireless dropping? 

If only wireless, its it 2.4ghz, 5ghz? 

What firmware is on it? 

[George2020]

No the router just stops all internet services and anything hardwired or wireless stops working. I call my ISP and was assured nothing was wrong On their end. Currently running Version 1.4.1.50

[plemans]

Try installing version 1.4.1.64 over a hardwired connection. 

Then factory reset it and do a clean install. (not from backup)

https://www.netgear.com/support/product/R8000P.aspx#download

[George2020]

I have now factory reset my device 3 different times and tried to install the firmware update 3 different ways and still wont allow me to update, i am also having an issue now with my wifi signals not putting out any internet, but all hardwired devices are working great.   SOMEONE PLEASE HELP ME

[plemans · Accepted solution]

If you're within your warranty, I'd start the rma process with it. 

click "mynetgear" at the top. register an account and the device. from there you can start the rma process. 

[George2020]

So after spending 2 hours on the phone with netgear customer support they have started an rma to replace this unit.