Recent persistant wifi drops

[cjglynn54]

The last couple weeks have been horrible with near constant drops in Wifi connectivity. There have been no changes in traffic or equipment.
Calls to my internet provider state that there are no issues with my service, signal is great They suggested perhaps there was too much local traffic, try another channel. MyAnalytics shows I'm currently on a less-trafficked channel.
I'm at my wits end. Does anyone have any suggestions?

[plemans]

1. What firmware is on the R7000P?

2. What modem/gateway is it connected to? 

3. Is it only wireless devices that are having issues or both wired and wireless? 

4. have you noticed if its more the devices on 2.4ghz or 5ghz that are having issues?

[cjglynn54]

Hi, I'm on v1.3.1.64 and I'm using an Arris SB6183 Surfboard.
The issues seem pretty across the board.

[cjglynn54]

Sorry, missed one point. Its wireless. I have no wired connections.

[plemans]

do you notice if its mainly issues on 2.4ghz or 5ghz? 

2.4ghz is more sensitive to interference. If its mainly devices on the 2.4ghz, you can try changing what channel you're broadcasting on. 

Also, the newest firmware is 1.3.2.126. I'd recommend trying to install that (do it hardwired if possible), factory reset the router, and then do a clean install. 

See how that works. 

[cjglynn54]

The app says I'm up to date and don't need any updates at this time. How would I find and install this new version otherwise?

[plemans]

You can download it from the support site and manually update. 

get the firmware, manual, guides here: 

https://www.netgear.com/support/product/r7000p

and heres a walk through of how to do it. 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

[cjglynn54]

Thank you for all the advice.

I just updated the firmware. We'll see what tomorrow brings...

[plemans]

did you factory reset/clean install afterwards? worth a shot as well.