Re: Remote Management

nodaicrag · ‎2017-05-31

I live abroad and before I left the USA, I turned on remote management on my R6900. I wrote down the Remote Management Address and allowed access by Everyone. I noted the port number too. I also signed up for another noip address/username so I can see and up to date ip address (at least I hope it worked and is updating the current ip address).

While I am in Thailand, I tried to access my router with the https://XX.XXX.XX.XX:8443 but I get the return message site can't be reached, site took too long to respond. I checked with noip hostname & target ip, but still can't connect.

Any ideas? Thank you.

nodaicrag · ‎2017-06-07

I am now able to connect remotely. I had to just do the same thing as was previously advised from the earlier thread I had posted. I had a friend log into the router and change the LAN IP value to a 3, that is 168.1.3.1 and I am now able to connect remotely from Thailand to use the VPN feature and connect to Netflix.

Here is the solution from a different thread: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/VPN-R7900-Connected-to-home-but-no-internet/...

View solution in original post

FURRYe38 · ‎2017-05-31

Did the IP address change at the router by chance?

What is the Mfr and model of the ISP modem?

Something to review, you might install teamviewer at the remote site for ease of access to that PC and that PC then can access the router.

GearNetRouter · ‎2017-06-01

Firstly, you should limit access not select everyone. You should isolate it to the IP at the location (Thailand) where you are now. I'm assuming it won't change and should not unless you reboot your modem etc. and this would be for short term use. IMO its the best security practice to follow.

Secondly, don't try the numerical IP address in effect as assigned by your ISP now. Instead use the alphabet one followed by : then port number.

Always test this first. Unfortunately the R7000 doesn't have NAT loopback (although it may to test remote login only).

nodaicrag · ‎2017-06-01

Thank you. I apologize as I am a novice at networking. Do you mean use XXXXX.mynetgear.com:8443 or https://XXXXX.mynetgear.com:8443?

GearNetRouter · ‎2017-06-01

I'm not familiar with NO IP but it would be whatever you chose as your IP address. So would be the latter.

Example of how I think it should be:

https://YOURNAME.FREEDNS.NO-IP.COM:8443

But check your NO IP documentation or ask them?

nodaicrag · ‎2017-06-01

Thanks. after checking no-ip website and taking a screenshot of my router before I left California, the netgear router message gave the message to use https://XX.XXX.XX.XX The no-ip website just says the hostname I used with the netgear router to update the DNS? Sorry if that doesn't clarify what you are trying to tell me. I tried various address combinations of accessing the router but so far no luck. Thanks for your suggestion.

GearNetRouter · ‎2017-06-01

I'm confused by what you are writing. But if you have a NO IP account, then you would have picked an alpha character address. You should open a browser and type what is below into the address window. I would use IE but Im sure other browsers will work too. In no case should you be typing in any numbers. Are you sure you set up your NO IP name correctly? The way NO IP and other services work is your ISP assigns a dynamic IP address, If you want to log in remotely, the IP address might change. By using NO IP you select a permanent address and NO IP will send you to the dynamic IP currentely assigned to your service (modem/router). That way you are sure to connect. If you set it up correctly you should have no problems. With the NG router there is a screen to set up the NO IP service and a different one to set up remote login. I dont use NO IP so I cant give you more details. But like I said your address should be something like the one below: https://YOURNAME.FREEDNS.NO-IP.COM:8443

GearNetRouter · ‎2017-06-01

I think you took a pic of your remote management screen. You need a pic of your dynamic dns screen. You should be using that host name. But if you dont have it then just log into NO IP to get the info. the example i have been giving you is how i think it should look but check with NO IP to make sure. I assume you set it up correctly and input it into your router. If you didn't you will not be able to log in remotely if the IP address assigned by your ISP has changed.

GearNetRouter · ‎2017-06-01

https://kb.netgear.com/23930/How-to-setup-Dynamic-DNS-on-a-NETGEAR-router-using-www-no-ip-com you need the address you inputted in host name. I assume you did this after signing up with NO IP?

nodaicrag · ‎2017-06-01

Yes. I'm not sure if Netgear has a deal with no-ip, but you don't have to pay for a subscription fee and get up to 3 hostnames. 1 hostname is setup from my parents house and that VPN works from abroad, but not remote access, just as a VPN I use to access Netflix. The one I am having problems with now is setup with a netgear router too, but a different model (6900 vs 7900). I am trying to first establish remote access because the VPN connection to my California flat is not working, which is why I started this thread and another thread for the VPN message I am receiving causing me not being able to connect the VPN to my California home (https://community.netgear.com/t5/Nighthawk-WiFi-Routers/VPN-setup-and-shows-connected-but-on-log-fil...). Thanks for the link, but the message and pull-down menu I get from my netgear router after selecting no-ip is the format of XXXXX.mynetgear.com.

Here are pics from the netgear router I setup at my parent's house, netgear R7900 model, but identical to the R6900 model at my California flat. Note on the bottom image of remote management, it uses format https://XX.XXX.XX.XX:8443

GearNetRouter · ‎2017-06-01

So you should use the hostname you selected and as displayed under the Dynamic DNS tab. If so, I can't explain why it doesn't work. It should.

schumaku · ‎2017-06-01

@GearNetRouter wrote:
Firstly, you should limit access not select everyone. You should isolate it to the IP at the location (Thailand) where you are now. I'm assuming it won't change and should not unless you reboot your modem etc. and this would be for short term use. IMO its the best security practice to follow.

Wonderful theory - this might be workable when you travel to a business site where you execlty know the public IPv4 address the remote access attempt will originate from. One might guess users want to access the router (for wahtever purpose) from everywhere, from the mobile phone 4G provider, from the public WiFi hotspot, ...

An alternate way to manage the router form remote (to some extent at least) would be using the Genie App (oOS, Android, Windows, mac OS) - where the remote access must be configured while your mobile device is connected to the local (W)LAN - and for this there is no open port and a DDNS entry required. On the small mobile phones/tablet Apps, the Internet IP address can be discovered in the Network Map.

nodaicrag · ‎2017-06-02

I tested and was able to remotely access my parents router I setup in NY. The only things that are different is 1) Time Warner vs Comcast 2) I changed part of the LAN IP (I think it's LAN setting) address to 3, I mean 192.168.3.1 to make the NY VPN to work.

nodaicrag · ‎2017-06-07

I am now able to connect remotely. I had to just do the same thing as was previously advised from the earlier thread I had posted. I had a friend log into the router and change the LAN IP value to a 3, that is 168.1.3.1 and I am now able to connect remotely from Thailand to use the VPN feature and connect to Netflix.

Here is the solution from a different thread: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/VPN-R7900-Connected-to-home-but-no-internet/...