Router issue - dropping signal every 5 minutes

[LaurenFa]

Hi friends. My Netgear R6400 router will have flashing white lights and then they will all go off and then the power button will come back orange. It will usually stay orange for a few minutes. When this happens I lose internet connection. It happens every 5-10 minutes. The other lights will eventually and automatically go back on -internet light is flashing white and 2.4GHz is solid white with a flash every so often. The WiFi and WPS are solid white. I have tried all the power resets and checked for updates. Also checked with provider and everything is fine on their end. PLEASE HELP!

[plemans]

sounds like its in a boot loop.

Are you able to access it at any point during this? 

Try reinstalling the firmware on it in case the firmware is corrupt. Then do a factory reset/reinstall. 

[LaurenFa]

Sorry, I am not tech savvy. How do I uninstall? I’m having issues doing much of anything without internet. I have my phone that I’m trying to work off with 5G

[plemans]

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Are you able to access the routers login info? 

if so, follow the guide above

[LaurenFa]

I have updated the firmware and did a factory reset but I am still experiencing the drop every 10 or so minutes

[plemans]

try downgrading the firmware a version. See if that helps. Maybe there's an issue with that version of the firmware on your device

[LaurenFa]

Thanks for the reply. It would be great if I knew how to downgrade but I don’t. It’s also hard doing any fixes when you don’t know how and don’t have the internet. It sucks that I just got this router in 2020 and the company can’t offer support. I’ve had my Apple phone for years and they still provide support. I will likely get a new (non Netgear) router or get the one from my provider. Wish Netgear was as helpful as the community but now I know why this community exists because their support service is extremely poor. I will not recommend this brand.

[plemans]

downgrading is pretty easy. 

You follow the manual firmware update process and instead of using the newer firmware, you just use the older version. 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

[LaurenFa]

First off - thank you for sticking with me. I read through everything and followed the directions but unfortunately I can’t keep my internet long enough to do the downgrade.

[plemans]

Download the firmware onto a pc/laptop with the pc/laptop directly connected to your modem/gateway.

Then hardwire that device into the router and follow theprocess.