Router password

[REM52]

When I try to join the netgear network I am asked for my password which I am told is incorrect. I have used this password which was pasted on the router when I purchased it. Now I can't access the nighthawk app because I can't get on the network. Any suggestions?

I am using a iPad.

[plemans]

What actual router do you have? 

have you tried hardwiring into the router with a pc/laptop and checking/changing the password? 

https://kb.netgear.com/23439/How-do-I-change-my-NETGEAR-router-s-WiFi-password-or-network-name-SSID

[REM52]

Thanks I tried a factory reset and everything started working. I appreciate your prompt replies.

[plemans]

Glad you got it working!