Orbi WiFi 7 RBE973
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Strange reset R7000

maxmonz
Aspirant

Strange reset R7000

Hi,

 

I had to do some work at home and I turned off the router and disconnected from the socket for few hours.

When I plugged it back and started I noticed the router was reset, losing all my settings. Fortunately I have backups.

How it's possible?

It's not the first time it happens.

Message 1 of 5
FURRYe38
Guru

Re: Strange reset R7000

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 5
maxmonz
Aspirant

Re: Strange reset R7000

Hi,

the firmware version is V1.0.11.128_10.2.112.

It's connected to the modem hub of my italian internet provider (TIM). 

Model: R7000|AC1900 Smart WIFI Router
Message 3 of 5
FURRYe38
Guru

Re: Strange reset R7000

Has a factory reset and setup from scratch been performed since last update?

Message 4 of 5
maxmonz
Aspirant

Re: Strange reset R7000

No,

Usually I update the firmware and reboot the device. That's all and it works.

 

 

Message 5 of 5
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