Troubleshooting

[Susieann]

I have changed nothing on the router which is now working, but I can not log in to it or get the genie.  I have set it up with wire but would like to have it wireless if possible.

[Susieann · Accepted solution]

Was given up address 20.0.0.1 this got it going with the genie. Thanks for the help

[IrvSp]

Running Kaspersky? It has caused this problem. If so, uninstall it and reinstall it will 'fix' the problem.

From the wired PC open a command prompt an enter IPCONFIG /ALL. Copy and paste the results into your post. GATEWAY IP ADDRESS should be the same one you enter into your browser to reach the router.

[Susieann]

Thanks got to the page, but couldn;t copy the results will keep trying

[Susieann]

SSID: NETGEAR49
Protocol: 802.11n
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 10
IPv4 address: 192.168.1.2
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
Driver version: 2023.30.301.2016
Physical address (MAC): ‎40-E2-30-E9-36-69

Got this from my settings had to wire the router back into the modem and out of my computer to get this will try getting same for modem

SSID: Your New Wi-Fi
Protocol: 802.11n
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 1
IPv4 address: 192.168.1.2
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
Driver version: 2023.30.301.2016
Physical address (MAC): ‎40-E2-30-E9-36-69

Hope this is what u needed Thanks

[Susieann]

Well dont know what happened but a notice poped up telling me I was being given a new IP address so as not to interfere with my provider.  Now working but very slow.  Thanks for the help

[Susieann · Accepted solution]

Was given up address 20.0.0.1 this got it going with the genie. Thanks for the help