Re: how to access only the 4.2 Ghz to connect a robot on 2016 nighthawk x6 AC 3000 router?

winterck · ‎2024-12-01

My Nighthawk X6 AC 3000 router has triband wifi. I want to bypass the 5 Ghz and connect my new Roborock mop/vac to the 2.4 Ghz band; but keep getting a "can not connect" message. How do I physically designate the 2.4 Ghz on my router?

I am a complete newby to all this. Thx

michaelkenward · ‎2024-12-01

@winterck wrote:

My router has triband wifi. I want to bypass the 5 Ghz and connect my new Roborock mop/vac to the 2.4 Ghz band

Is this because the Roborock only works with 2.4 GHz? If so, you shouldn't have to worry about "bypassing 5 GHz". Devices that work only on 2.4 GHz will not see 5 GHz.

Which router do you own? The nighthawk x6 AC 3000 router could be several things.

AC3000 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.

Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.

Some of these devices deploy "Smart Connect" which means they use the same SSID for 5 GHz and 2.4 GHz.

The trouble can come in when the people who make these IoT gadgets write crappy app that don't know how to handle Smart Connect.

There have been several discussions of getting these things to work.

Search - NETGEAR Communities – Roborock

Just another user with time on their hands.

plemans · ‎2024-12-02

You can disable smart connect.

What is Smart Connect and how do I enable or disable it on my NETGEAR router? - NETGEAR Support

but you shouldn't need to. My roborock connects fine.

A little more details of your setup might help and the error.

winterck · ‎2024-12-02

As I said I am not tech savvy, so thank you for explaining that. As to more information this is an older router purchased in 2016. the information on the bottom has the

seriel number: 4EU36472A21D2 and the model B07FB98FB9F5 if that is any help. NO V that I see anywhere.

I do understand the difference in the bands and that the lower one is what I need. I also know it is part of this unit. However, I can not get the Roborock vac to find it and connect.

Kitsap · ‎2024-12-02

Can you see two SSID's being broadcast from your router? If not, disable smart connect if it exists and give each frequency band a different SSID.

If you are using an application on a mobile device, you need to be certain the mobile device is also connected to the 2.4 GHz band before trying to run the application and configure your device.

michaelkenward · ‎2024-12-03

@winterck wrote:

seriel number: ############### and the model

Please do not post serial numbers. We can't do anything with them and wicked people may be able to do naughty things with it.

The model number doesn't match anything from Netgear. That should appear on the label on the bottom.

An AC3000 X6 would be something like R7900. These date back to around 2015.

Those routers do support Smart connect.

Just another user with time on their hands.

winterck · ‎2024-12-03

Thank you for that; I wasn't aware. Don't see were I can delete that from this post now. The router is R7900.

I am feeling I will abandon it and just purchase a more up to date model and scrap this one anyway.

I appreciate all the help.

Kitsap · ‎2024-12-03

Even with a newer router, the same basic concepts still apply. Make sure you have separate SSIDs for your 2.4 and 5 GHz Wi-Fi bands and make sure your phone is connected to the same band as you are trying to connect to your robot.