Orbi WiFi 7 RBE973
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losing internet daily again

dcplumley
Tutor

losing internet daily again

after lastest update in firmware the router has to reset daily.

went back to V1.0.4.120_10.0.91 and now the issue still exists....

any thoughts?

 

turning on ip6v only last a month,,,

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 13
FURRYe38
Guru

Re: losing internet daily again

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


Happens with both wired and wireless devices? 

Message 2 of 13
dcplumley
Tutor

Re: losing internet daily again

Netgear cm1000.
Nighthawk always says connect.
Message 3 of 13
FURRYe38
Guru

Re: losing internet daily again

Does the Front Internet LED show any indications of something happening when you see this? Like maybe AMBER color seen on the Internet LED on the router or modem? 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Message 4 of 13
dcplumley
Tutor

Re: losing internet daily again

had done all of that before.

No changes on the led. they think everything is fine.

Do you think the modem is the issue?

When I reset the nighthawk the iternet comes back. Don't typically reset the modem.

Message 5 of 13
FURRYe38
Guru

Re: losing internet daily again

Possible. 

I'd power OFF the modem for 1 minute then back ON. Reset it as well and let it come to ready. 

 

Please post a copy and paste of the modems connection status page.


Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Message 6 of 13
dcplumley
Tutor

Re: losing internet daily again

Have been here for two years and this problem just started. The line was newly installed two years ago.

And fully checked. Could possible have them recheck but seem a bite strange and restting the wireless router fixes the problem and not having to reset both items. 

Even doing a reset in the menu under wirelss corrects the issue....

Message 7 of 13
FURRYe38
Guru

Re: losing internet daily again

Anything could happen in two years on a ISP service line. 

 

 

Message 8 of 13
dcplumley
Tutor

Re: losing internet daily again

I understand that. But would the modem reset itself and then cause the router to have to be reset?

Message 9 of 13
FURRYe38
Guru

Re: losing internet daily again

Anything is possible. 

Would help to see your cable connection status page from the modem...

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Message 10 of 13
dcplumley
Tutor

Re: losing internet daily again

how do I get to the cable modem status page everything is wireless?

I'm guessing I would have to plug into the cable modem?

 

Message 11 of 13
FURRYe38
Guru

Re: losing internet daily again

You should be able to access the modems web page thru the wifi router at 192.168.100.1 in a web browser. 

Message 12 of 13
dcplumley
Tutor

Re: losing internet daily again

Loses wireless in house still. Phones & computers.
Wired works.
Can access Nighthawk with anywhere function but will not when connected directly app won't work.
Message 13 of 13
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