r9000 stopped working

[hongzhao]

my R9000 Nighthawk suddently stopped working.  Cannot restore it by rebooting. All wires are in tact and we have intenet connection. 

Any help is welcome. Thx.

[michaelkenward]

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@hongzhao wrote:

my R9000 Nighthawk suddently stopped working.  

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In what way?

What do the LEDs on the front look like. Colour? (Red/White/Amber?) State? (On/Off/Flashing?)

What about the modem, if there is one?

Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

[hongzhao]

Only 3 LED lights r on w white color; on/off light, internet, and WiFi. The ones w/ bandwidth hv no lights on.
The model is Nighthawk R9000. Can someone help?

Thanks!

[michaelkenward]

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@hongzhao wrote:
The ones w/ bandwidth hv no lights on.

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No idea what those lights are. I don't recognise them from the manual.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Troubleshoot With the LEDs.You may have done this already. I can't tell from your message.

Then there was my other question.

For the benefit of those of us who do not speak abbreviation, please use words that we can understand.

[hongzhao]

My model is NetgearAR50, Nighthawk R9000, cloudywindow 976. It is not sending signals at all. I pushed reset button. Now my NightHawk app doesn’t even recognize it...
See the pic

[michaelkenward]

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@hongzhao wrote:
My model is NetgearAR50, Nighthawk R9000, cloudywindow 976. It is not sending signals at all. I pushed reset button. Now my NightHawk app doesn’t even recognize it...
See the pic

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That is the router?

What about the modem, if there is one?

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Troubleshoot With the LEDs.