- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
- Next »
Re: Nighthawk Mesh MK62 Dropping Internet Connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
@sravs, do you have any update on your issues? Was Netgear L2 support helpful?
I did find another similar thread in the Community on the same topic: https://community.netgear.com/t5/Nighthawk-Mesh-System/Nighthawk-MK62-Firmware-v1-0-5-102-Issue/td-p...
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
status update here-- since 6 days no problems. Waiting to see if the CC issue appears again but beside this everything is very smooth and as it should be...
So far veyr happy to see how everything gets together but as well curious why others still have similar issues.
IP/debug.htm can already help you (for base and satellites) to start logging....
Cheers!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
It looks like I have fixed mine by reducing my DHCP scope and put my problematic devices on static ip outside of the scope.
I was getting duplicate ip errors in event log even though there were no duplicates. Each time it happened I was experiencing all the issues described in this thread.
I wouldn't have thought such a simple fix would be the solution but you never know!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
@btreu 's suggestion of resetting NVRAM and PRAM helped and made a very noticeable difference. But it wasn't perfect, I'd still notice it drop a few times in a week. But that's still better than dropping once every few minutes!
I found a solution that seems to work even better than that.
I used the manufacturer warranty to get an exchange. That said, I wasted countless hours dealing with technical support.
In hindsight, the most ideal situation: buy it from a retailer / reseller with a generous return policy (NOT BEST BUY). Within that return window, make sure you open it up and confirm that it works. If it doesn't work, return it immediately to the retailer and get something else.
RMA horror story:
I ended up shipping back the router and satellite, and they literally shipped me back a router, but NO satellite. I had to call (let's say I made it clear was very VERY UNHAPPY about it), and they blamed it on their warehouse team (whatever, I don't care! Not my problem, just fix it!) Even worse, they asked me what was the serial number of the satellite I returned to them? WELL--I didn't know I had to record the serial number of the satellite. I had the shipping tracking # so I know it arrived. Lesson learned: save all your serial numbers.
You will waste a ton of time with customer service because they're always asking you for your case number (serial numbers, name, email, phone, all the information that they basically already have!), closing and opening new case numbers (even though it's a same case--which I suspect is to make their customer service metrics look better, as if they're actually solving more problems). You'll be on hold as they pass you from department to department. They'll give you a case number, and then ask you back to repeat the same case number, a few minutes later. Why?
As their customer service is in India, your phone call will also like drop a few times likely because of their bad VoIP implementation (irony for a networking company?)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
Feedback.
DHCP is fixed and its running stable.
The ONLY issues now for me. After a while airplay stops working (I cannot connect to the speaker itself). When I reboot the speaker nothing happens. When I reboot the router and satellite everything works again.
I can provide to netgear debug_logs but the current case was closed and I cannot submit it to any case.
Best.
D
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
I had similar problems. I reset everything to factory settings. I think the one thing that was killing my system was the Traffic Meter. Totally unnecessary as Xfinity tells me how much I consume anyway. I'd say restore to factory settings and avoid too much customization.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
I all of a sudden started experiencing connectivity issues as well. I am on the most current version, even tried to back date to version .98. Both router/satellite will connect fine after a modem reboot, stays connected for about an hour, then reboots the entire system. This happened in the middle of the day the first time, so I tried to factory reset on everything and try again (no dice). Called my ISP and spent days ensuring my modem/lines were all fine. Finally broke out a 5-year old Tenda router and everything works just fine.
As luck would have it, this router is 5-months old, so I am out of the 'free' 90-day support window. But I have been doing IT/Computer repair most of my life, something tells me this is still an unresolved firmware issue.
I am going to try disabling AX/advanced features as I just found this forum today, but so far, nothing has worked.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
Hi,
I've started to experience this issue since about a week ago.
Previously, I might have to reboot my network once every 2-3 weeks etc.Today alone, I'm about through my 12th time at this moment, 3 times while writing this post.
I'm on the MK62 Mesh and was impressed with the "better" coverage at first. Seems like problems starts after the expiry of the 3month support.
There are no more than 5 devices connected (Max 12). As you can see from the screenshot, it keeps saying that there isn't a valid IP address. My The MR60 router sits next to my Fiber and my entire house is no more than 95sqm. I even have an extender in one of the rooms, just in case.
You can see from the screen grabs that the connection is there but keeps showing up as "There is no valid IP Address".
Windows Diagnostics point to a router or wireless adaptor problem. Tried with another USB wireless adaptor and I experience the same issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
Thanks Abhijeetjoshi.
Provided this connection is "live" long enough for me to do it
Will try this in the morning, risking too much at this point. Was considering another Netgear product when this happened.
Very disappointed.
The nighthawk app is appalling as well. They should fire whoever created. Looks fancy but really doesn't serve its purpose considering how much trouble it had trying to connect even within their own mesh environment.
I hear that Netgear support is bad but hoping for a X'mas miracle!
Peace
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
I've had this mesh system since July. I spent hours on support calls and chat to resolve and never got it resolved. I have given up in the hope that a firmware update may solve it at some point soon.
My other issue is speed. If I connect a device I am getting around 450 Mbps but then it will drop to near enough zero and if I disconnect and connect it will be back at 450.
I keep having a look to see if there are any other good WIFI6 mesh systems out there but I can't see anything with amazing reviews.
I will not be buying a Netgear router again that's for sure!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
I am experiance the same problem that i am frustraded. I even updated the drivers on my laptop thing it will solve the problem but its still happening .
Please help someone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
My traffic meter is off all these while.
Just downloaded the logs. Seems like there was a dos attack. Checked the IPs, mostly on port 443
[DoS attack: ACK Scan] from source 151.101.9.176,port 443 Thursday, Dec 24,2020 03:45:13
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:59
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:59
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:52
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:51
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:51
[DoS attack: ACK Scan] from source 104.116.41.227,port 443 Thursday, Dec 24,2020 03:44:48
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:48
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:48
[DoS attack: ACK Scan] from source 104.116.41.227,port 443 Thursday, Dec 24,2020 03:44:47
[DoS attack: ACK Scan] from source 104.116.20.206,port 80 Thursday, Dec 24,2020 03:44:46
[DoS attack: ACK Scan] from source 23.15.99.245,port 443 Thursday, Dec 24,2020 03:44:46
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:46
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:46
[DoS attack: ACK Scan] from source 104.111.207.233,port 80 Thursday, Dec 24,2020 03:44:45
[DoS attack: ACK Scan] from source 104.116.20.206,port 80 Thursday, Dec 24,2020 03:44:45
[DoS attack: ACK Scan] from source 23.15.99.245,port 443 Thursday, Dec 24,2020 03:44:45
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:45
[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:45
[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:44
[DoS attack: ACK Scan] from source 151.101.9.12,port 443 Thursday, Dec 24,2020 03:42:46
[DoS attack: ACK Scan] from source 69.171.250.34,port 443 Thursday, Dec 24,2020 03:42:45
[DoS attack: ACK Scan] from source 104.22.52.65,port 443 Thursday, Dec 24,2020 03:41:49
[DoS attack: ACK Scan] from source 104.22.53.65,port 80 Thursday, Dec 24,2020 03:41:49
[DoS attack: ACK Scan] from source 104.19.147.8,port 443 Thursday, Dec 24,2020 03:41:42
[DoS attack: ACK Scan] from source 104.16.126.175,port 443 Thursday, Dec 24,2020 03:40:46
[DoS attack: ACK Scan] from source 104.16.19.94,port 443 Thursday, Dec 24,2020 03:40:46
[DoS attack: ACK Scan] from source 104.16.87.20,port 443 Thursday, Dec 24,2020 03:40:45
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk Mesh MK62 Dropping Internet Connection
DoS attack? Scratch the idea - these are just effects from the lost connectivity.
- « Previous
- Next »
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more