NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk AX4 AX3000 WiFi constantly going OFFLINE
PURCHASE: March 2020 HARDWARE: Nighthawk AX4 AX3000 (RAX35) FIRMWARE: V1.0.3.80_1.0.1 MODEM: Comcast/Xfinity in bridge-mode NOTE: Ethernet connected devices will sometimes maintain internet acc...
- Should have searched the community forums regarding this - there are at least 5 other threads discussing this widespread issue plaguing the RAX40 and so many other RAX products due to faulty firmware. You have to revert to the previous version until Netgear fix the bugs in their firmware. Who knows when they will because they are so slack with support.
Eagle-Two wrote:After downgrading to 1.0.3.62 on my RAX35 and disabling AX, I've been up for 14 days. When I was using 1.0.3.80 I had frequent lockups and disconnects.
yes this is the only workaround for now, until Netgear finally release an updated firmware. On the beta firmware I have not needed to disable AX and it has been working fine for the most part. Hopefully Netgear can hurry the hell up and release the updated firmware for RAX35 and RAX40 to all users. It's been months and months now of issues after issues yet they still have not done anything about it.
How do you get the beta?
- Contact support. You need to get level 2 support to help with this. If nothing happens get someone from Z Netgear on here to escalate.