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Orbi WiFi 7 RBE973
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RAX blocking emails

Alexcabrils
Aspirant

RAX blocking emails

My RAX 70 started blocking my email some weeks ago, its an intermitent issue, when is happening I can switch from the wifi to my phone hotspot and everything works normal but when I go bacj to wifi the mail is not receiving or sending emails and I have the disconected icon on the accounts. Any suggestion or solution? Thanks.

Message 1 of 12
plemans
Guru

Re: RAX blocking emails

Is it only happening on your phone? Or does it happen on pc/laptops?

What device is it? 

If its an ios device, try disabling icloud relay and private mac/ip address. 

Message 2 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

Hello, is happening everywhere, iphone, 2 macs and ipads... everything connected with the router by wifi has de problem. 

 

Message 3 of 12
plemans
Guru

Re: RAX blocking emails

What firmware is on the router? 

What modem/gateway is it connected to? 

are you using a vpn?

Message 4 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

Can this option has something to do with the problem?

 

Enable AX - This WiFi mode will enable AX features such as OFDMA

Message 5 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

Probably I'm repiting the message sorry for that:

 

Router Firmware Version V1.0.13.128

Modem SB8200

No VPN

Message 6 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

When I click on the warning icon beside the account name in mail I have this message:

 

Connections to the server on the default ports timed out.

Message 7 of 12
plemans
Guru

Re: RAX blocking emails

AX shouldn't block a specific program. 

Do you have IPv6 enabled on the router? 

Are you using armor? 

Message 8 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

I don't know where to find about the IPv6, no Armor active in the router.

Message 9 of 12

Re: RAX blocking emails


@Alexcabrils wrote:

When I click on the warning icon beside the account name in mail I have this message:

 

Connections to the server on the default ports timed out.


How are you getting at email?

 

A browser? (Which one?)

 

An email client? (Which one?)

 

If this is the modem:

 

SB8200 SURFboard® DOCSIS® 3.1 Cable Modem

 

that shouldn't be an issue. No router bit to get in the way.

 

You said earlier:

 

I can switch from the wifi to my phone hotspot and everything works normal

and later you said:

 

is happening everywhere, iphone, 2 macs and ipads

It isn't easy to see how these could both be the case.

 

You referred to "phone hotspot". What's that?

 

All of the stuff with problems seems to be Apple, well known to be rotten to the core, or at least hard to figure out.

 

 

 

There's a lot of stuff going on there. It isn't easy to track it back to the source. For example, it could even be something messing around at your Internet service provider.

 

 

Message 10 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

Ok I checked about the IPv6 and yes

Message 11 of 12
Alexcabrils
Aspirant

Re: RAX blocking emails

How are you getting at email?

 

An email client? (Which one?)

 

I use mail from apple.

 

 

 

You referred to "phone hotspot". What's that?

 

The hotspot from th iphone can give conection to internet to other devices, when I switch off the wifi on the phone mail works perfectly, if I disconect the wifi on Macbook and connect to the hotspot (that means is using the cellular data of the iphone) is also working perfectly, that why I suspect is the router creating the problem.

 

Maybe I need to contact the mail provider company.

 

Message 12 of 12
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