× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Re: RAX48 internet dead

davesolo
Aspirant

RAX48 internet dead

All the lights are on and isp service is up and running.

I can’t contact support because I don’t have a contract or whatever. Any advice?

Nighthawk AX6 6-Stream AX5200 WiFi Router (RAX48)

Thanks!
Message 2 of 13
davesolo
Aspirant

All lights are on but no internet

Hello, I have a RAX48 and all the lights are on but cannot access the internet at all. Is there a solution to this? Factory reset maybe? I called my ISP and their service is up and running. Thanks!
Message 1 of 13
microchip8
Master

Re: RAX48 internet dead

Check your DNS settings. Go to http://routerlogin.net or http://192.168.1.1
Message 3 of 13
Kitsap
Master

Re: All lights are on but no internet


@davesolo wrote:
Hello, I have a RAX48 and all the lights are on but cannot access the internet at all. Is there a solution to this? Factory reset maybe? I called my ISP and their service is up and running. Thanks!

What is the brand name and model number of the upstream modem/gateway/ONT that is connected upstream of your RAX48?  (look on the label)

 

When you say "cannot access the internet", with what type of device?  How is it connected to the router?  What are the error messages?

 

Can you connect a computer direct to the unnamed ISP device with an Ethernet cable to confirm the internet service is available?

 

 

Message 4 of 13

Re: RAX48 internet dead


@davesolo wrote:
All the lights are on and isp service is up and running.


What do the lights look like? The colour?

 

The first thing to try is a network reboot.


Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

For more detailed troubleshooting, start with the usual boilerplate questions.

 

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Message 5 of 13

Re: All lights are on but no internet

Once us usually enough:

 

RAX48 internet dead - NETGEAR Communities

 

 

Message 6 of 13

Re: RAX48 internet dead

Message 7 of 13
davesolo
Aspirant

Re: RAX48 internet dead

Hello, I tried doing a factory reset and that worked for a bit now it’s back to what it was. I also tried changing the dns settings to google primary and secondary. I am still getting this error when I try to open google: This site can’t be reached. Googles dns address could not be found. DNS probe started
Message 8 of 13
davesolo
Aspirant

Re: RAX48 internet dead

Also the lights are like a light blue solid on the router. So my setup is I have a bridged technicolor modem from my isp and then I have this router connected to the bridged technicolor modem. I just updated the firmware yesterday on the netgear modem and the version number is: 1.0.12.120_2.0.83
Message 9 of 13
davesolo
Aspirant

Re: RAX48 internet dead

Also what do these mean in the logs?

 

[DoS attack: Fraggle Attack] from source 10.211.0.1,port 67 Monday, Jan 23, 2023 10:46:22
[DoS attack: ACK Scan] from source 18.172.134.112,port 80 Monday, Jan 23, 2023 10:45:29

Message 10 of 13
FURRYe38
Guru

Re: RAX48 internet dead

So if you factory reset and setup from scratch and this time do not change the DNS settings on the router, does the router work for a good while? 


@davesolo wrote:
Hello, I tried doing a factory reset and that worked for a bit now it’s back to what it was. I also tried changing the dns settings to google primary and secondary. I am still getting this error when I try to open google: This site can’t be reached. Googles dns address could not be found. DNS probe started

 

Message 11 of 13

Re: RAX48 internet dead


@davesolo wrote:
So my setup is I have a bridged technicolor modem from my isp and then I have this router connected to the bridged technicolor modem.

What is that modem? Did you put it into "bridge mode" – a label that is widely abused and misunderstood – or is it something that the ISP was supposed to do?

 

 

Message 12 of 13
davesolo
Aspirant

Re: RAX48 internet dead

After I factory reset the netgear router, it worked for a while and I did not change the dns settings. Then it stopped working again.

Also I don’t know what the modem is called but my isp calls it a technicolor modem and it is provided by the isp. They put it in bridge mode not me, because I have my own router which is the one that is having issues.
Message 13 of 13
Top Contributors
Discussion stats
  • 12 replies
  • 12332 views
  • 0 kudos
  • 5 in conversation
Announcements

Orbi 770 Series