RAX54 connected to phone with no internet but connects to laptop
I apologize in advance if this problem has been resolved or question asked. My experience in networking and the terminology is subpar. So maybe I don’t know how to verbalize my problem well enough to solve it.
HARDWARE
ISP: Spectrum, SC
Modem: EN2251 Hitron Technologies, inc
DOCSIS 3.1 eMTA
Router: RAX54 (AX5400) WiFi 6
AppVersion: 2.33.0.3504
Firmware: v1.0.16.132
Phone: Samsung S22+
One UI: 6.0
Android Version: 14
Cptr: Samsung Books 3 Ultra
PC: Home build
Asus TUF +WiFi motherboard
PROBLEM
As of a week ago, I’ve experienced a weird internet issue. My phone’s wifi will randomly change to “connection failed” then ”connected, no internet.” However, at the same time both PC’s are connected with internet. Today my alexa said it was connected during the same time as my phone(more so, asked her to do a task then she said no internet). During the problem I can still access the Nighthawk app on my phone. I also have internet access via ethernet ports on the back or the router.
I cant say if this is an isolated event to my phone because my wife usually isn’t here when it happens. And with school I need it fixed quick. I’ve done all the basic rain dance rituals. I have not called tech support because every time I do it wastes my time. I would also like to mention that in “Device Manager” on the app mine and my wifes phone shows up twice. I’ve deleted the one that had that option for my phone.
I’m not sure how my phone reconnects but it does and the alexa also. Any guidance would be appreciated. Even if that means replacement is inevitable(its only a year/ little over a year old).
TROUBLESHOOTING DONE
Restart the modem and router in correct order
Check all apps/ software/ firmware for updates
Forgetting the wifi then re-Adding it
Thank you P.S. I’ve checked, my wife is not the problem. At least in this case.
