I got a new AX8 router, updated FW to the latest, rest to factory status, QOS disabled, AX enabled, set 5G channel to 161 and also tried 36, noticed two issues: 1. Fan is noisy 2. 5G radio drops after a day of running and restarts after rebooting
I had reverted back to one older version as per the netgear service agents suggestion but none worked. I switched back to the latest then as it is expected to be a better version.
Today morning I lost 5G again on all connected devices. 2G remained on. I’m monitoring modem signals too, they are +6.2 dBmv to -7.2 dBmv and looks very stable and strong.
When 5G is working, I get pretty strong WiFi in my entire house. Router is great. I had noticed router fan on and off frequently though it’s winter time. My home temp is maintained at 70 deg F. Not sure if this is normal on RAX80.
Netgear service agent asked me to do 1 minute factory reset (keep on pressing the reset button for 1 minute, I had earlier done for 10 secs only). Not sure how long press helps but I did it and didn’t find any useful effect.
Can someone figure out date of manufacturing or batch of manufacturing from its serial number or any hidden number? I suspect a faulty batch.
As I work most of the days from home, I need a reliable WiFi source.
Thanks for confirming and reverting back to a previous firmware version as a support agent suggested. Would you mind sending me a private message with your case number and email address and I can have support follow up on your case.
My two of old case numbers available through Netgear App are: 42091317 42095763
I have exhausted all the suggestions given by support agents, also called Arris modem service agent to look into cable signal powers which he certified are in the healthy range ( +6 dB to -6.5 dB on 32 channels).
I wanted to RMA my RAX80 router with new one but was discouraged when read over internet that RMA replacements are refurbished/ repaired devices and don’t expect to get new ones. I don’t like to get an old piece for my newly bought router. I’m prepared to live with the problem rather than accepting an old repaired item.
I seem to be experiencing the same thing. The 5G radio randonly turns off over the course of a few days and leaves only the 2.4G radio broadcasting. Checking the management app indicates that the 5G radio should be on. A reboot brings it back.
Is this a general issue or do I have bad hardware?
It is getting very frustrating for such an expensive router to be doing this. My router is doing the same thing and started within the first 3 months of owning it. 5G drops offline, power cycle and it comes back for just a day or 2 before having to reset it again. I have tried reverting back to old firmware and then back to newest. Hard reset many times, ust for the router to do it again.
This seems to be an hardware issue. I doubt if you can resolve it totally. Factory reset couple of times might improve the situation.
Netgear service agents can’t resolve it, don’t waste time with them. Exchange the device if still within time limit. Don’t send it back to Netgear as they may send you a RMA which could be a refurbished device replacing your brand new device. Best wishes.
Logs don’t show blocking / dropping due to use of DFS channel. Either it’s not DFS channel dropping or RAX80 does not log this event. Netgear Tech, please look into it.
5G and DFS channels are not new. Moving from DFS to non DFS should be automatic if radar is detected. My non branded ISP handles this just fine as does my Wi-Fi 5 Netgear extender.
The RAX80 is clearly broken. I don't think these issues will never be fixed...
I have the latest firmware and have done factory resets.
The router randomly stops transmitting at 5G. The rest of the router functions seem to keep working properly.
I have submitted a trouble ticket.
I am using channel 153 not DFS
A reboot brings the 5Ghz radio back
I've noticed that when the router 5 ghz wifi has failed, on the Advanced Home page, under 5Ghz, the "Channel" field has garbled text. Rebooting clears up the text to display properly.
I've also had some other weird behavior, such as loss of internet but I have been uunable to track them down
I keep facing this issue but never bothered to check the contents of the channel field. I will check it now. This would give a clue to Netgear Dev where to look for the cause of the issue.
Well, I've contacted support. They are now giving me inane suggestions. They seem to ignore whatever I write.
I'm expecting them to just keep hitting me with more silly suggestions. The most recent one was to turn off the AX mode and - you quessed it - reset and reboot. Ha!
Next I'll be asked to set the unit sideways and place a statue of St Joseph on it 🙂
We need someone from the development team to look into this and report back - based on the low frequency of occurance, here's my WAQ: Whether you are using a DFS channel or not, a radar detection is inducing a code bug and shutting off the 5G or 2.4G radios.
I was turning off the wifi by schedule every night hoping that might clear out any register corruptions but that has proven to be ineffective.
Unfortunately I am past the return window for my router, otherwise I would definitely return it.
Is there a way to auto reboot everyday? I don't see it in the config app.
Since I need a way to auto recover when I'm am out of my house....Maybe I'll hook the power cord to a remote controlled AC plug and cause a reboot based on a schedule loaded into the plug.
It was pretty much the same for me except I didn't make any settings changes & they never asked. Mine was out of the box setup. I changed only the SSID and set AccessPoint mode.
When the 70 firmware was released I asked support if I should continue taking logs or upgrade to the new firmware. They weren't even aware the firmware was released as the normal webpage wasn't updated.
I felt quite sorry for the level 2 support guy. He seemed to have little to no information from the development team, they never gave him any feedback to my questions & each time there was the "take some more logs requests" reply. Every log I gave them I also asked them if they could "see" the problem I was reporting but I never once had any reply.
I was also sure half of the logs I gave them contained no data as the file size was small but again when I asked I get no feedback.
I was also out of my return period by the time I realised nothing was going to improve. It must be 2 months since support closed my case & there's not been an update since.
I've tried to return my device under the normal warranty as it is unfit for purpose but haven't had it accepted yet. I would just break it & return it but this would mean I'd just get another one with exactly the same problems....doh...
-Download and unzip the file and then from the router, on the "Router Update" page, browse for RAX80-V1.0.1.70_1.0.30.chk and then upload it. It takes 2-3 minutes. All your setting will remain. Best to do the upload from a hard connected PC.
Now I'm in a wait and see mode - proving a negative if you will - If the 5GHz drops then they will send me a replacement unit.
Supported promised that a highe level support person would call me.
Unfortunately the new router is experiencing a very similar problem. The issue: After about a day the 5G Wifi has stopped accepting connection requests from any of my devices. The 5GHz signal is present per my wifi analyzer app. The wired and 2.4G wifi connections continue to work fine. Only the 5Ghz wifi has stopped accepting connections. I don't see anything in the logs that looks weird. I have the latest firmware. The router is setup in a DMZ behind a Google fiber modem. 5Ghz wifi is set to channel 153 with 2400Mbps bandwidth
