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Just today, my Orbi app is not working correctly. And I mean it is all sorts of messed up. I found this out today by opening the app, clicking on parental controls and just hanging, it froze up the app and I had to kill it.
First (maybe unrelated), the app doesn't recognize my device when I sign in so there is briefly a screen that appears after logging in to my account that says my device is not recognized and then I have to quickly press the authenticate another way button before the screen switches to a screen with a message that I can't login and a continue button (dead end).
The bigger issue with no workaround is if I quickly press the authenticate another way button and manage to login, it shows (-1) devices connected to my router and my parental controls are not working (the screen just hangs).
I have:
rebooted my router
uninstalled/reinstalled the app
changed my Netgear password
Nothing has helped. Note that my router itself is working, devices all appear to be connecting. The web GUI shows my devices connected. It appears to be this awful app that is the issue. This was all working fine yesterday. Of course, my support ended about a week ago, in true Netgear fashion. Please help if anyone has any idea.
Which OS are your running for the app? The app works just fine under the most recent versions of iOS on both my iPhone and iPad. RBR753 (RBR750 plus two RBS750's).
Thanks, I did this. I was hoping someone else has run into the -1 issue with attached devices before and fixed it. I think that is what is causing the issue with parental controls, the app isn't recognizing any of my devices. I'm wondering if I have to factory reset, which I was hoping not to have to do but I feel like I have exhausted all other options.
Oh great, blown up by yet another bad rollout. Don't these things get tested on the latest platforms before rolling out? That kind of stinks, I imagine a factory reset won't help...not that I wanted to go that route anyway...
This needs attention from tech support as I am paying for an SPC subscription that is unusable. And to make matters worse, I'm locked out from administering any devices on my network since they're not even showing up in my app.
Not sure how to get this in front of support, but since there are others experiencing the same issue today, it obviously needs attention.
This needs attention from tech support as I am paying for an SPC subscription that is unusable. And to make matters worse, I'm locked out from administering any devices on my network since they're not even showing up in my app.
Not sure how to get this in front of support, but since there are others experiencing the same issue today, it obviously needs attention.
Yes, it appears that it is mostly working now, thanks for following up. Thanks for passing this along. The only thing I have noticed is that it seems like my devices aren't logging any Internet history in the parental controls module even though they are online, but that's not a showstopper. Hopefully that is the only thing still amiss...
I stand corrected, while all of my SPC profiles show up now, they are not functional. What I mean is they are not controlling the devices within each profile. If I disable Internet access on a profile, the devices within it continue to access the Internet.
It also appears that if I go directly to the device rather than an SPC profile, disabling Internet access has no effect there either.
Has a power off for 1 minute then back ON with the ISP modem and router been performed? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers and mobile devices. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of mobile devices.
We are sorry to hear that you are having issues with SPC on your Android Orbi app version 2.24.0.2733. We understand that a full reset including uninstalling/reinstalling the Andriod Orbi app was performed to resolve this issue. I will discuss this issue with my team for further analysis.
I was having the same problem yesterday (Apr 9). Today I can see devices, but I cannot pause any devices. I tried reinstalling the app yesterday, and both soft and hard rebooted the Orbi.
App is running on an iPhone (iOS 16.4.1), model version RBR750, Firmware version V4.6.14.3
I was having the same problem yesterday (Apr 9). Today I can see devices, but I cannot pause any devices. I tried reinstalling the app yesterday, and both soft and hard rebooted the Orbi.
App is running on an iPhone (iOS 16.4.1), model version RBR750, Firmware version V4.6.14.3
Thank you @KevinLiT , FWIW I also tried uninstalling and reinstalling the app today with no success. I am still not able to pause or manage any devices on my network, even though I can now see them (I could not yesterday)
