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Orbi app shows Router not found and will not connect. I'm able to access via orbilogin on browser and I'm able to use the app through any where access but the app will not connect locally?
I'm definitely on the correct wifi network and all permission have been granted in settings running iOS 15.4.1
Hi, Any suggestion(s) for those of us with an Android phone? I'm experiencing same issue: Orbi app won't connect even though my device (Note 20 Ultra) is connected to my Orbi Wifi. Huh, read that out loud..."Orbi app telling me it can't connect because I'm not connected to my Orbi Wifi, yet I am indeed connected to my Orbi Wifi"...sooo an app is calling me a liar! That's just lovely.
I've reviewed the various threads & tried all the suggestions but no dice. Haven't done a factory reset, yet. Thought I'd pose my similar conundrum to the Netgear community & if I'm lucky, someone far wiser than I will have a new simple solution for Android users (like mgoblue01's previous post: iOS turn off iCloud private relay).
This situation has nothing to do with what sort of phone is using the Orbi app. (Apple or Android).
Rather, this firmware update has incapacitated both the smartphone (app) and the web interface of the Orbi router.
Customers are faced with two solutions:
Those who are willing to 'lose everything', do a Factory Reset, and configure their systems from scratch can have everything "back to normal" (after the process).
Customers who are not willing to go through this ordeal are left waiting for Netgear to somehow "fix things". No one know (a) if they will, or (b) when it might happen.
I don’t know anything about Android tbh, but iCloud private relay is a double encrypted vpn-like service that hides an iPhone’s IP address from even the phone it is on. As a result, the Orbi app, when doing its authentication in the app, can’t recognize the iPhone as part of the Orbi network. When I had this problem, the app showed my satellite as online but the RBR as inaccessible.
Maybe you are using some VPN/IP hiding service on your phone as well? I don’t know what it would be, but it would help define my research.
Hi Crimpon I have not accessed the community in the past so I had a few questions I was hoping you could help me with. Where would I find updates from Netgear on the status of their “fix” (assuming they are working on it). Or do they just leave everyone in the dark? I would think they would be giving daily updates somewhere on their efforts to rectify the situation. Thanks for any insight you can provide.
A fix is in the works but it hasn't rolled out to the whole public yet. They test on small batch tests to make sure it works and doesn't make things worse.
NG isn't seeing any or working on any Orbi 50 series issues with Orbi app. Orbi app should be working for that Orbi series. The Issue with Orbi app and Web page access is being seen on Orbi AX series systems, 7 and 8 only.
The only other items that Orbi app is having a problem with is that with Apple devices, Wifi Private IP address and Limit IP address tracking features seen on Apple devices may cause Orbi app to not work right or fail to connect. While your at home you can disabled these features on the Apple device to see if this helps get the app connected to the Orbi system.
Thank you all for your replies. Although the issue isn't resolved, it's at least nice to know the root cause is a NG-created issue and not my incompetence (this time, haha!).
The frequent headaches caused by Netgear over the past ~ 1 yr have me seriously reconsidering whether I should seek new product solutions from NG's competitors...
NG isn't seeing any or working on any Orbi 50 series issues with Orbi app. Orbi app should be working for that Orbi series. The Issue with Orbi app and Web page access is being seen on Orbi AX series systems, 7 and 8 only.
The only other items that Orbi app is having a problem with is that with Apple devices, Wifi Private IP address and Limit IP address tracking features seen on Apple devices may cause Orbi app to not work right or fail to connect. While your at home you can disabled these features on the Apple device to see if this helps get the app connected to the Orbi system.
If, not you'll need to contact NG support and let them know what your having problems with on the 50 series Orbi system:
I can either use Access Anywhere or disable a feature on my phone to get the app connected to my Orbi. Both are workarounds requiring a user to give up functionality in one place in order to gain functionality in another. They are not really fixing the problem but they do provide a workaround for Apple users like myself.
Personally, I find value in the Private Relay functionality on Apple so I’ll live with using Access Anywhere rather than connecting locally. Hopefully someday NG will figure out a way to work with Private Relay, VPNs, etc. I suspect hiding IP addresses will become more prevalent as time goes on, not less. Just my two cents.
Thanks, that did it. Was pulling my hair out trying to figure out what changed that was blocking local access. Private relay makes perfect sense as the culprit.
@Chimaican wrote: Thanks, that did it. Was pulling my hair out trying to figure out what changed that was blocking local access. Private relay makes perfect sense as the culprit.
