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OK. Calling it a night. From my standpoint, everything is fine. Except access from "outside" which I don't really need and haven't ever used. But I'm happy to test more for you.
I rebooted my router again. This time the device lists shows all the device names. I followed Jerry’s process of enabling Anywhere Access and Private Relay. I turned off private relay, went to the Orbi app and turned off Anywhere Access. Then I closed the Orbi app and reopened it. When I try to re enable Anywhere Access I get the attached error
Oh gosh now when I access my Device Manager list I get the attached error. Luckily the internet works but these errors are worrisome. Let me know what else I can do.
Christine - I applaud you for seemingly singlehandedly trying to fix this colossal screw up by your company. But these serial number one off push fixes I don’t think are going to scale to The Who-knows-how-many netgear customers that were impacted. The fix also feels a bit like a hack vs a prod ready solution to patch. Is there an ETA for when Netgear will announce a GA fix for consumption?
@annoyedNGcust Trust me, I was INCREDIBLY annoyed by this issue and NG initial lack of communication. But It is clear that they are truly making an effort to resolve this issue now. The one-off fixes in this thread are not hacks; these are beta tests as NG works through the fixing issue. I think we should all sit back and be patient until a permanent fix is created and deployed.
Fix that Christine pushed to my router last night worked to restore access via the app via my Android phone. Most of my connected items appear as they should on this list, with only 6 that still just show up as generic Network items that I have to track down. (I think that two are TVs, and I think the others are Fire TV sticks.)
The only remaining issue is that the app no longer recognizes that I have an active paid Armor subscription. This glitch did not clear overnight. How do I get that corrected?
Glad to hear your system is back up and running! I'll let our engineers know about the Armor issue asap and let you know once I have an update for you.
Sent you a PM and have a couple previous posts with images. This fix introduced bugs where I can’t see my devices or connect to Anywhere Access anymore. Can you look at my posts and errors and let me know how to proceed?
I did all that before per your last post on it and now I’m completely locked out from Anywhere Access and Device Manager. I get an error when I try to turn Anywhere Access back on and an error with an error code when I try to go to my Device Manager. I can only attach one photo but my previous posts have both errors attached. I wish Christine would respond.
