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Reboot fixed problem after I gave you the serial number and update was pushed. HOWEVER, I turned private relay back on after it was working and then I could not connect. I turned private really back off and then it connected again…
Thank you for your candid feedback! We have heard this same level of frustration from some of our customers and we take this issue very seriously. I will certainly convey your sentiments back to our product team. Between you, me, the fly on the wall (ok and everyone else here) I do believe we are working to develop a better way of deploying firmware that will mitigate future hardships for our customers. I can't speak about when that solution will be available but I assure you, we are listening!
If you're able to get to orbilogin.net/debug.htm, please do the following:
Select “Start Debug Log Capture when booting up”
Reboot the router
Wait until the router is up and running again, go back to the page, and press the “Save Debug File”
Then send me the debug file output for further review.
If you're willing, you can try to factory reset again and walk back thru the onboarding process in the web user interface or app and see if that resolves the issue. Here is an article with detailed instructions: How do I reset my Orbi WiFi System to factory default settings?
Thank you for your continued effort to work with me. I look forward to your next update.
Thank you, Christine. I've got some functionality back so far. I'll be blocking all Netgear update domains in my PiHole for the foreseeable future, I don't want to repeat this fiasco.
FYI it took 5 reboots to get one of my RBS750 to come back to the fold. The other one only took a single reboot.
Thank you for your confirmation that the fix worked. Please check out this article and let me know if you're now able to reactivate your Armor subscription.
I'm unable to login to my Orbi RBR750 via iOS app and default IP address. Similar with other Orbi users, all my devices are connected via wifi without issues. Currently have firmware v4.6.5.14_2.0.54. When will the fix and the instructions be available? Thanks
That is the latest firmware so that is good. One thing you can try is to factory reset the Satellite. The satellite should reconnect and sync back to the router automatically.
I'm so glad to hear you were able to reactivate Armor. The router fix should be all that's needed along with reactivating Armor and/or Smart Parental Controls (SPC). Can you confirm if the devices that are showing "Network" were given custom names at any point? Were any device names changed from the default value and restored as expected?
Good call, I did a factory run reset on my Orbi RBR850 and and I cannot even bind to tcp/80 or 443 for http/https by binding to the router's IP address. Now I am left with a crippled Orbi router that is using a default ssid that I cannot change. I had to roll out my old circa 2009 Asus to handle traffic while this issue gets fixed. I'm looking at a $700 mesh system that is now basically e-waste unless there is a fix for this.
I was able to deactivate my armor after following your link (and several Orbi factory resets and Orbi iOS app remove and reinstalls). Back up and running! You can ignore my private message ChristineT about resetting my Armor account
Thank you for pushing the update to my device, but I am glad that my weekend got in the way of me rebooting. It sounds like some have continued to experience problems or needed to do more work than just pushing a button. Some (or at least one) of us are not IT experts, so reactivating Anywhere Access and/or Armor, and having to reconfigure my various Apple devices, seems not only a bit daunting and irritating, but more of a NG problem - or at least it should be...
