Factory Reset fail

[JDF7]

Hi Orbi Community,

I factory reset my router try to get rid of my old SSID but after two resets I still see them being broadcasted in my known networks. (still connectable) I used to video tutorial provided on Orbi’s Support website but to no avail, they are still there.

[FURRYe38]

Does using the ERASE button on the routers web page help at all? 

https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

What model Orbi system do you have? I see you tagged a SXS80 series...

[schumaku]

In case your ORBI SXR80 is enabled for using Netgear Insight it will (in my understanding) fetch the config again even after a factory reset. You might have to go the Insight App or Insight Web portal for configuring and changing the SSID as per your new requirements.

Not sure fellow @FURRYe38 has spotted there are (for reasons) no Orbi Pro systems listed on the KB article referenced. Feels like a lack of any practical experience operating Orbi Pro or any other Netgear Insight managed devices. 

FMI: How do I reset an Insight Managed Switch or Wireless Access Point to factory default settings in Ins...  The same applies to all Netgear Insight managed devices, including the Orbi Pro systems.

[plemans]

did you factory reset and/or re-sync the satellites? 

I've noticed that if I only reset the router and don't sync the satellites, the satellites will retain the same ssid until that has been done

[FURRYe38]

One can find the ERASE button on most if not all NH routers, home and business:

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@JDF7 wrote:
Hi Orbi Community,

I factory reset my router try to get rid of my old SSID but after two resets I still see them being broadcasted in my known networks. (still connectable) I used to video tutorial provided on Orbi’s Support website but to no avail, they are still there.

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[schumaku]

SXS80 are pure satellites, and cant be operated without a router resp.  main unit like  SXR80. This is the unit controlling everything.

[FURRYe38]

The ERASE button sends a FR to all SXS and the SXR. 

[JDF7]

I have the Orbi Pro Wifi 6 SXR80 router and satellite. I can't login into the web control page right now so I used the hardware reset.

[JDF7]

Yes i have tried re-syncing the satellite but it fails (doesn't show in the Orbi Insight app) 

[JDF7]

Sorry for the confusion; i have the SXR80 and SXS80

[FURRYe38]

Did you reset both SXR and SXS?

If you ethernet connect the SXS to the back of the SXR, does the SXS get an IP address from the SXR? 

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@JDF7 wrote:

Yes i have tried re-syncing the satellite but it fails (doesn't show in the Orbi Insight app) 

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[JDF7]

Thank you everyone for all your responses and help. I have the problem solved now. Please everyone have a good day!

[FURRYe38]

Please let us know how you got it solved and what worked for you. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡