Orbi WiFi 7 RBE973
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Re: Mine was stable again for about a week and then started disconnecting

coolgreany
Guide

Mine was stable again for about a week and then started disconnecting

Same here. Mine was stable again for about a week and then started disconnecting at least daily and sometimes several times a day.

As soon as I get back from my trip I'm swapping it out for a TP link mesh system. I've used Netgear solidly for years but I can't trust this router any further. I can't believe they don't provide product support past 90 days.

Message 1 of 8
FURRYe38
Guru

Re: Mine was stable again for about a week and then started disconnecting

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 8
coolgreany
Guide

Re: Mine was stable again for about a week and then started disconnecting

@FURRYe38
I'm using a spectrum modem E31T2V1.
The Orbi is using the latest firmware version 4.2.0.122. I also tried going back to the previous firmware version as mentioned in the other discussion but that did not resolve the problem.
Message 3 of 8
FURRYe38
Guru

Re: Mine was stable again for about a week and then started disconnecting

What is the CAT# cable in between the SXR and ISP Modem? CAT6 is recommended. 

Does the front LED turn on PINK when the SXR seems to stop working? 

Message 4 of 8
coolgreany
Guide

Re: Mine was stable again for about a week and then started disconnecting

@FURRYe38 I'm not physically with the router now so can't check the cable. However, I did swap it out initially when this all started happening.
What is the CAT# cable in between the SXR and ISP Modem? CAT6 is recommended.

Yes, as stated in this discussion and the discussion I started in March, the front LED of the Orbi router turns PINK (or magenta depending on your color palette) when the SXR disconnects.

Once again, it has now been stable for 5 days without any disconnect. Randomly it disconnects daily or several times a day or every few weeks. The longest it has been stable in its current configuration is 3 weeks.
Message 5 of 8
FURRYe38
Guru

Re: Mine was stable again for about a week and then started disconnecting

Something to check with the ISP modem and see. If the ISP modem causes problems or looses it's services, this could be seen by the SXR. 

Message 6 of 8
coolgreany
Guide

Re: Mine was stable again for about a week and then started disconnecting

I understand. I already contacted spectrum and the started happening and everything appeared normal with the modem. The modem doesn't appear to lose internet connection when the router disconnects.
Message 7 of 8
FURRYe38
Guru

Re: Mine was stable again for about a week and then started disconnecting

I see there is a beta for the 30 series:

https://community.netgear.com/t5/Orbi-Pro-Beta/bd-p/en-business-orbiprobeta

 

Something to try out and see if this helps any...

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