Orbi WiFi 7 RBE973
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Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

saulos
Aspirant

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Hi ,

all OK here after the upgrade, thanks a lot

Message 26 of 32
rwdozier
Star

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Router Firmware Version V2.5.1.106

Ok, I have now discovered one of my wired connected devices (static IP) not showing up in the attached device list again. I have confirmed that it is not in the attached device list. The device is verified connected but just not in the attached device list. Fing finds it fine. This device showed up in the Firmware Version V2.5.0.108 fine, now in this version, it seems to come and go.

 

@RaghuHR please advise.

 

Thank you.

 

....Bob

Message 27 of 32
RaghuHR
NETGEAR Expert

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Hi @rwdozier 

 

Are you seeing the device in attached device list if your device configured with automatic/DHCP ? Please send me the debug to find out what is happening.

 

Thanks,

Raghu

 

Message 28 of 32
scopocs
Aspirant

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Orbi Pro SRR60 still missing attached devices after firmware update to 2.5.1.106. 

Orbi App on OnePlus 7 pro is also unable to manage device access, it always shows unkown error occured.

Chrome also has the certificate issue since update.

 

Message 29 of 32
RaghuHR
NETGEAR Expert

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Hi @scopocs 

 

Are you seeing any other devices missing in the attached page  apart from One Plus 7 ?

 

Please use the Netgear Insight App to manage your Orbi Pro devices.

 

Thanks,

Raghu

Message 30 of 32
scopocs
Aspirant

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

In fact nothing shows up in attached devices except for the satellite, the same in the Netgear Insight App.
Message 31 of 32
RaghuHR
NETGEAR Expert

Re: Orbi Pro SRR60 missing attached devices FEATURE REQUEST!!!!

Hi @scopocs 

 

Could you please share the debug logs?

 

Go to Orbi Pro local UI by accessing https://<Orbi Pro IP address>/debug.htm

Click on start capture.

Connect those wireless clients including your One Plus 7.

Wait for 5 mins to record the details in the log files.

Save the debug logs and send me via PM. You can upload the debug logs into google drive.

PS- If your devices are connected to satellite then please get the debug logs from satellite too. ( steps to get the debug logs is same as mentioned above but access using satellite IP address).

 

Let me know if you have any difficulty in sharing the debug files.

 

Thanks,

Raghu

 

Message 32 of 32
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