Orbi Pro SXR80 failed - red light even after HW reset on a known good connection

[ecolive]

This router has 5 yr HW support, good until 2027. It failed today from one second to another. Checked internet modem connection with another router (good conn) and did a zHW reset on the Orbi Pro. Trying to contact support but all channels (chat, phone, online) indicate “expired”. How can one get a replacement router for a failing router still under warranty? Thanks. .

[schumaku]

The SXR80 was released around April 2020, so yes - well within the five years limited warranty.

When you head to https://my.netgear.com/ after login, click on the SXR80 on the list of registered products, and you will find this:

Serial Number: 1234567890123
Registered on: yyyy-mm-dd
Purchased: yyyy-mm-dd

I would expect to see something like this where you can choose: [Request Hardware Support]

So if you are the first owner, have a proof of ownership, and have purchased from a NETGEAR authorized reseller - this should be possible.

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This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller.
190-day complimentary technical support following purchase from a NETGEAR authorized reseller.
2Some features may require an Insight Premium service subscription.
3The NETGEAR OnCall 24x7 contract provides unlimited phone, chat and email technical support for your networking product.
4 Enabled by a future firmware update.
For regulatory compliance information, visit http://www.NETGEAR.com/about/regulatory