SRX50 problem

[limesin]

Hi
The router is down after the firmware update attempt. The DC led is black. The power supply has been checked and is ok.

[FURRYe38]

What happens after a 15 seconds press then release of the reset button in back? 

[limesin]

Nothing. Still black.

[schumaku]

Correct 12V, 3.5A DC output power supply plugged?

No Power LED is unlikely coming from a failed firmware update. Could well be a hardware failure. Head to https://my.netgear.com/ - click your router (based on the serial number) and follow the (Request Hardware Support) process.

[FURRYe38]

Try a 30-30-30 reset. 

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@limesin wrote:

Nothing. Still black.

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[schumaku]

Have also an SXS50 at hand? Plug it to the same power supply as in use (with power LED black) and check if the satellite does power up on the same power supply. Try the SXS50 power supply for the SXR50, too. This should make it clear which device is broken. 

[limesin]

Nothing. Still dead.

[limesin]

The power supply is ok. Checked few times. On SXS50 as well. 

[limesin]

When I send the hardware support request I got the following message: somethingWentWrong' 

[limesin]

I was able to create the hardware support request finally.
However any suggestion how to resolve it is very welcome.

[FURRYe38]

Any progress on this? 

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@limesin wrote:
I was able to create the hardware support request finally.
However any suggestion how to resolve it is very welcome.

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[limesin]

Yes.

O got the new router. Everything is ok. THX!