I am having the same issue and spent tons of time with support with no luck. Before the newer version a support guy acknowledged it is a firmware issue and asked me to change ORBI to AP mode and the issue went away. Definitely with AP mode lots of functionality won’t be available including armor (armor is free for a year with Costco version). The guy promised that the issue will be solved after the firmware upgrade of Mid August.
I reverted back the AP mode to router mode and the issue is worst then before, tried all what you guys mentioned and nothing worked except AP mode. Spent again lots of time on the phone with support and no luck at all, and they never acknowledged after the latest firmware that this is a know issue.
Only solution worked for me was setting static DNS in PC/device. I also spent time with NG support with no resolution. Hopefully, they will fix this in next firmware.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
@eliea wrote: I am having the same issue and spent tons of time with support with no luck. Before the newer version a support guy acknowledged it is a firmware issue and asked me to change ORBI to AP mode and the issue went away. Definitely with AP mode lots of functionality won’t be available including armor (armor is free for a year with Costco version). The guy promised that the issue will be solved after the firmware upgrade of Mid August.
I reverted back the AP mode to router mode and the issue is worst then before, tried all what you guys mentioned and nothing worked except AP mode. Spent again lots of time on the phone with support and no luck at all, and they never acknowledged after the latest firmware that this is a know issue.
@eliea wrote: I am having the same issue and spent tons of time with support with no luck. Before the newer version a support guy acknowledged it is a firmware issue and asked me to change ORBI to AP mode and the issue went away. Definitely with AP mode lots of functionality won’t be available including armor (armor is free for a year with Costco version). The guy promised that the issue will be solved after the firmware upgrade of Mid August.
I reverted back the AP mode to router mode and the issue is worst then before, tried all what you guys mentioned and nothing worked except AP mode. Spent again lots of time on the phone with support and no luck at all, and they never acknowledged after the latest firmware that this is a know issue.
Not sure what else can be done.
Out of curiosity, who is your ISP? I have Comcast and use OpenDNS as my DNS Servers, and I haven't had a single DNS Error and I have the same system as you, RBK753S from Costco with Armor Enabled. I can't imagine it being purely a firmware issue if I'm not having the same issues, it must be a combination of the DNS and Firmware.
I have same setup as you with Comcast. Tried these DNS as well. Swapped even with different router from Costco and still issue. Worked with NG and no resolution.
Out of curiosity, who is your ISP? I have Comcast and use OpenDNS as my DNS Servers, and I haven't had a single DNS Error and I have the same system as you, RBK753S from Costco with Armor Enabled. I can't imagine it being purely a firmware issue if I'm not having the same issues, it must be a combination of the DNS and Firmware.
Out of curiosity, who is your ISP? I have Comcast and use OpenDNS as my DNS Servers, and I haven't had a single DNS Error and I have the same system as you, RBK753S from Costco with Armor Enabled. I can't imagine it being purely a firmware issue if I'm not having the same issues, it must be a combination of the DNS and Firmware.
Out of curiosity, who is your ISP? I have Comcast and use OpenDNS as my DNS Servers, and I haven't had a single DNS Error and I have the same system as you, RBK753S from Costco with Armor Enabled. I can't imagine it being purely a firmware issue if I'm not having the same issues, it must be a combination of the DNS and Firmware.
I don't think it would necessarily be Armor, I have Armor Enabled and don't have the issues.
I have the issue with Comcast, my modem/gateway is a CGM4331COM (Technicolor XB7).
These DNS issues are very intermittent and easy to miss because the browser usually retries automatically and recovers in under a second. You cannot be sure you do not have the problem just by a little testing. I usually notice it only every couple days, after multiple hours of web browsing each day.
@FURRYe38 My ARRIS T25 does not have NAT issue and still see that issue.
@Mikey94025 I agree with you. My problem is exactly what you described. However, error is bit more frequent. Usually it is just annoyance. Some sites where Single sign is involved, will not load and I have to close the tab and try again.
They have a built in router with the modem. They used IP-Passthru feature on the modem to help with there issue. Having a built in router at the modem causes a double NAT condition which isn't recommended if you use a external router like the RBR.
I am having the same issue with DNS errors on the AX4200. Comcast Xfinity using the XB6 set in bridge mode and Orbi set up for automatic IP/DNS (it receives the Comcast DNS servers). I tried changing DNS manually to Google in Orbi settings but get same error.
