Dear all, I've recently purchased an Orbi RKB853 system and everything works OK but I have some problems regarding the Wifi connected devices. They appear to be connected but after a random time between 5-10min they appear connected but with no Internet connection. However, all wired devides attached to the Orbi system have no problems at all. I suspect it's a wifi region issue, because I'm in Europe and the Orbi system comes from the US and its region is "North America" I've seen in other discussions how to change the region using rbk50, however I've found nothing on rbk852. Any help would be appreciated. Thanks in advance!
@vveduvv wrote: Dear all, I've recently purchased an Orbi RKB853 system and everything works OK but I have some problems regarding the Wifi connected devices. They appear to be connected but after a random time between 5-10min they appear connected but with no Internet connection. However, all wired devides attached to the Orbi system have no problems at all. I suspect it's a wifi region issue, because I'm in Europe and the Orbi system comes from the US and its region is "North America" I've seen in other discussions how to change the region using rbk50, however I've found nothing on rbk852. Any help would be appreciated. Thanks in advance!
Netgear does neither endorse nor support changing the North America models to anything different from US and Canada (due to strict FCC regulations, not because of Netgear wants...).
It's almost scandalous that Amazon.com (US) does offer "Does ship to [any European country]" or "Ships to ..." - this includes the Amazon Netgear Store - for many wireless products with incompatible regulatory configuration (and of course the US power cords). Interestingly, the RBK53 isn't offered for shipping for example to Switzerland as of writing.
Should you have used this sales channel, I would consider to return the product and - based on the "Ships to ..." indication - requesting a replacement by an Europan kit.
