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Forum Discussion

TheBlair21's avatar
TheBlair21
Tutor
Sep 27, 2021

Solid Magenta Light on RBR850 with no Internet

Hey, everyone   I am losing internet, and then I am finding a solid magenta light on my router only, no light on the satellite. I have the RBR850 (Orbi WIFI 6 with one satellite). My modem appears ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 28, 2021

I recommend you power OFF the RBR and RBS for 1 full minute or more, then back ON with the RBR first then RBS. 

mbarylski wrote:

Thank you for the info. Interestingly, I just checked the firmware and now it's up to date. Not sure how that happened, but we'll see if it fixes the "solid magenta" issue. it's been happening every day so I should know soon.

 

mbarylski's avatar
mbarylski
Guide
Oct 28, 2021
Thanks for the tip. It just froze up again so I'm shutting it down. If this doesn't work it'll be time for a reset.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 28, 2021

    Be sure to power OFF the modem as well.