Re: VPN

kfkchatt · ‎2019-03-06

Cannot get VPN setup. Also remote management reports that my device is offline when i know it is not. Getting Server certificate not setup or something. Support already over with 3 months for a 400+ dollar device.

Chuck_M · ‎2019-03-06

Can you please describe your setup including the Orbi Model #, # of satellites, modem make/model you are connected to, firmware version, etc?

kfkchatt · ‎2019-03-06

RBR20. With two satelites. I have a gigabit internet connection.

kfkchatt · ‎2019-03-06

NETGEAR Orbi Whole Home Mesh WiFi System - WiFi router and 2 satellite extenders with speeds up to 2.2 Gbps over 6,000 sq. feet, AC2200 (RBK23)

Chuck_M · ‎2019-03-06

And what is the make/model of what the RBR50 is plugged into? That will be key to the solution here.

kfkchatt · ‎2019-03-06

There is no modem. I have direct internet access through ISP. is that what you were asking? Ethernet plugged into main. Then two satelites connected wirelessly

ekhalil · ‎2019-03-06

@kfkchatt wrote:

Cannot get VPN setup. Also remote management reports that my device is offline when i know it is not. Getting Server certificate not setup or something. Support already over with 3 months for a 400+ dollar device.

Do you have a DDNS setup in Orbi?

kfkchatt · ‎2019-03-06

I have DDNS already setup. I can connect through android but not through windows client. When i connect to vpn it gives me this.

Wed Mar 06 13:43:21 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

ekhalil · ‎2019-03-06

@kfkchatt wrote:

....... Also remote management reports that my device is offline when i know it is not. ......

Are you trying remote management from a browser or from the Orbi app?
If from browser, is Remote Management enabled under >> ADVANCED >> Advanced Setup >> Remote Management?
If from Orbi, is Remote Management enabled in the app under >> Menu >> SETTINGS >> Remote Management?

kfkchatt · ‎2019-03-06

When i connect to app on phone. it says connect remotely. when i do my device listed as RBR20 is offline. I know this is not the case.

ekhalil · ‎2019-03-06

@kfkchatt wrote:

I have DDNS already setup. I can connect through android but not through windows client. When i connect to vpn it gives me this.

Wed Mar 06 13:43:21 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

What do you get when you check the status of the DDNS as follows:

kfkchatt · ‎2019-03-06

computername.mynetgear.com updated successfully at

ekhalil · ‎2019-03-06

@kfkchatt wrote:

computername.mynetgear.com updated successfully at

Do you reach to Orbi if you browse to https://computername.mynetgear.com/8443 while connected to an external network?

kfkchatt · ‎2019-03-06

Connection times out

Chuck_M · ‎2019-03-06

Ok...

I recommend before you start any other troubleshooting, you update to the current (.32) firmware which has improved backhaul reliability.

The trick on the upgrade is that your RBR50 has to be updated to an intermediate firmware version (2.2.1.212) before going final with the .32 version.

Here is the link for the intermediate firmware:

https://www.dropbox.com/s/34qdnx73uikusf7/RBR50-V2.2.1.212.zip?dl=0

The final version (2.3.0.32) is found here:

https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32

You will flash both the satellites as well as the router.

Recommend you be connected to your router via ethernet (rather than wireless) to do the flashing.

Also, flash the router to the intermediate version, then after reboot, flash each satellite to the final version and then flash the RBR50 to the final version (in that order).

ekhalil · ‎2019-03-06

@kfkchatt wrote:

Connection times out

Can you please confirm that Remote Management is enabled under >> ADVANCED >> Advanced Setup >> Remote Management?
What port is set in Remote Management settings under >> ADVANCED >> Advanced Setup >> Remote Management?

kfkchatt · ‎2019-03-06

Ok i will try this tonight. I will update in the morning. Thanks for everyone's help.

kfkchatt · ‎2019-03-07

Okay so successfully updated satelites and router to latest firmware. Still getting the same errors as i did before.

Thu Mar 07 11:39:07 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Thu Mar 07 11:39:18 2019 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

kfkchatt · ‎2019-03-07

Okay so successfully updated satelites and router to latest firmware. Still getting the same errors as i did before.

Thu Mar 07 11:39:07 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Thu Mar 07 11:39:18 2019 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

kfkchatt · ‎2019-03-07

Remote management now works though

kfkchatt · ‎2019-03-07

Looking for any suggestions. Thanks ahead of time.

ekhalil · ‎2019-03-07

Great that Remote Management works now.

For the VPN access, have you tried from a Smart Phone? The certificate issues are usually not seen in Smart Phones.

For VPN from computer it's a bit more complicated with certificates, please have a look at this post: https://community.netgear.com/t5/Orbi/OpenVPN-warning-No-server-certificate-verification-method-has/...

kfkchatt · ‎2019-03-07

Ok great no more Server Cert errors or no auth errors. When i check log after it says connected the log says enter management password.

ekhalil · ‎2019-03-08

@kfkchatt wrote:

...... When i check log after it says connected the log says enter management password.

Sorry, whick logs?