unable to connect to orbi

[francou]

I have a strange issue. I am to Wi-Fi connect to my orbi I can ping to it. but not able to connect to it via web or orbi app

When I try via web it states this site cannot be reached. there no antivirus or proxy or anything stop it 

when try via app it states its offline

It not since I can connect to it via phone and computer

I even tried connecting it via cable from my laptop, the same issue site cannot be reached

not sure what going on I do not have support anymore it has expired can any help me .. I strongly prefer not to reset it

Thanks. in advance

[plemans]

We've seen this a lot recently with the latest firmware update. 

did you try a factory reset? 

[francou]

no but is that only solution?

[plemans]

You can read through the other threads and see if anything has worked for others. 

https://community.netgear.com/t5/Orbi-App/RBR750-unable-to-connect-to-router/td-p/2221127

https://community.netgear.com/t5/Orbi-App/RBR850-We-can-t-find-your-Orbi/td-p/2220651